Assistant Manager, Business Analyst
Income Insurance · Singapore
ABOUT THE ROLE:
The business analyst assistant manager role is a specialist leader who combines deep domain expertise with team leadership responsibilities. The role owns complex, high-impact initiatives within a specialised business domain while shaping business analysis capability, mentoring analysts and ensuring high-quality delivery, testing, and operational readiness.
KEY RESPONSIBILITIES INCLUDE:
- Domain Ownership and Strategic Advisory
- Serve as the recognised subject matter expert within a specialised business domain, providing strategic guidance and expert advice to stakeholders.
- Lead impact assessments, solution options and recommendations for complex or high-risk initiatives.
- Influence business and technology decision through deep domain knowledge and structured analysis.
- Business Analysis Leadership and Delivery
- Lead end-to-end business analysis for complex initiatives, including requirements elicitation, functional design, process optimisation and solution validation.
- Ensure analysis outputs are consistent, high quality and aligned with business outcomes.
- Oversee and support user acceptance testing activities, ensuring solutions meet business and operational requirements.
- Operational Readiness, Testing and Training
- Accountable for operational readiness, including user acceptance testing, and transition to business-as-usual.
- Ensure solutions are well understood, adopted and sustainable post-implementation.
- Governance, Quality and Continuous Improvement
- Establish and uphold domain-specific analysis standards and best practices.
- Drive continuous improvement initiatives across analysis, testing and operational processes.
- Ensure compliance with governance, risk and control requirement.
REQUIREMENTS:
- Key Skills and Competencies
- Deep domain and systems expertise with strong business, system and operational understanding.
- Strong leadership presence with the ability to provide guidance to team members.
- Excellent analytical, structured thinking to resolve complex business and operational challenges, good problem-solving and decision-making capabilities.
- Strong understanding of testing, change adoption and operational environments.
- Able to manage multiple initiatives, deadlines and cross-functional dependencies.
- Ability to coach, guide and build high-performing business analyst teams, supports succession planning.
- Builds credibility with stakeholder; can drive alignment and decisions, strong engagement and influencing skills.
- Risk & Issue management – able to identify, accesses and migrants’ business, operational and project risk proactively
- Strong written, verbal and presentation skills, can translate complex ideas for multiple audiences.
- Experience and Profile
- Extensive experience in Business Analysis with proven delivery of complex and high-impact initiatives.
- Strong domain Insurance domain knowledge, especially within the Health Insurance domain.
- Experience supporting testing and training in operational environment.
- Degree in Information Technology or Business Information System.
- Minimum 5 years of working experience in Business Analysis and User Acceptance Testing.
OTHER COMPETENCIES & TRAITS:
- Curiosity and Continuous Learning – seeks innovative solutions rather than defaulting to existing approaches.
- Empathy and Stakeholder Sensitivity – understands the needs, concerns and pressures of different stakeholder, direct report and peers. Build strong working relationships and encourage collaboration.
- Integrity and Trustworthiness – demonstrates reliability and confidentiality when handling sensitive information, builds credibility as a trusted advisor.
- Visionary and Forward Thinking – helps the team and stakeholders focus on long-term values, not just immediate deliverables.
- Resilience and Calm under pressure – maintains composure in high pressure or ambiguous situations.
- Collaboration and Team Orientation – actively works across functions and team to achieve results. Values knowledge sharing and collective problem solving.
- Attentional to Detail with Strategic Awareness – balance meticulous analysis with understanding of bigger business context.