Continuous Improvement Manager
Ocado Logistics · Erith
Why Ocado?
Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"). This drives our highly automated, multi-million-pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.
Supporting the fast paced growth of our Fulfilment Operations in this role you will be identifying and delivering opportunities for improvement! As CI Manager you will be a positive agent for driving change in the Operating Region. From supporting the delivery of the improvements roadmap and driving efficiencies across a 5 pillars. you will be in a position to influence and drive positive change. This role also involves working closely with the wider Ocado Logistics Excellence functions, the CFC and the Operational Business Units, Delivery Operations plus the relevant Senior Leadership teams.
Responsibilities
As CI Manager you will be responsible for the delivery of improvement projects and initiatives that drive advanced performances across 5 pillars of Safety, People, Customer, Delivery and Cost:
You will also be responsible for the following tasks:
- Deliver site improvement projects to time and budget
- Work closely with Operations, Engineering, Supply Chain & Technology teams to ensure the smooth roll out of site Excellence projects
- Act as the onsite representative to support and roll out projects initiated by other business areas
- Manage projects to an agreed structure with clear requirements, stakeholders and objectives
- Manage stakeholder communications to ensure that a stakeholders are kept up to date
- Carry out discovery investigations onsite to identify operational waste, areas for improvement and potential solutions using:
- Data analysis & trend mapping
- Lean methodology tools
- Operational expertise
- Qualitative insight from operational teams
- Information and legal requirements from other business areas
- Be responsible for communicating investigation and discovery results to ensure high quality information is available for project development and prioritisation
You will also contribute to onsite cadence by:
- Supporting the meeting landscape to focus and achieve buy in to quality, cost and delivery issues
- Working closely with operations teams at a levels to support them in delivering improvements
- Coaching and train operational teams to embed a culture of quality focused continuous improvement
- Supporting decision making by building cost vs benefit proposals and slide decks. Present these to the Senior Team and other key stakeholders to gain support for improvement initiatives.
About you
The ideal candidate will shape and drive a world class employee experience and environment to attract and retain the right people and lead your teams to foster a culture of respect, identity, loyalty, trust and aspiration where people are engaged and motivated to commit to Ocado and our values.
You will possess these following qualities:
- Ability to persuade, negotiate and influence key stakeholders
- Confidence in delivering informative, well-organised presentations
- Experience of managing projects
- Experience of analysing and utilising data
- Previous experience in a continuous improvement environment or the use of Lean methodology tools
- Previous experience in a 24/7 productivity conscious warehouse environment
- Working knowledge of food safety practices
- Good working knowledge of Microsoft and Google suite
- Excellent problem solving skis with a solution focus & strong bias for action
- Strong verbal & written communication and numeracy skills
- Be a recognised self starter with excellent personal organisational skills
What we offer you
Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
- Private Medical Cover: Rest easy with comprehensive private medical insurance.
- Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
- Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme
- Share Schemes: Join exciting share plans to participate in our success.
- Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
- Financial Protection: We offer Income Protection and Life Assurance for financial security. We're dedicated to your well-being, professionally and personally. Unlock these exceptional benefits at Ocado Logistics. Explore our employee-funded options, including Dental Insurance, Travel Insurance, and more through Benefits+.