General Manager - Travel Plaza (Exempt)
Onvo · Tobyhanna
Job Description:
At Onvo, our General Managers are business leaders responsible for the overall success of a travel plaza. This role oversees fuel operations, convenience store performance, food service execution, team development, guest satisfaction, and financial results. The ideal candidate is a hands-on leader who can drive sales, develop high-performing teams, and ensure the location consistently delivers an exceptional customer experience.
Our mission is simple: Always Quick. Always Kind. Always Convenient. As a General Manager, you'll bring that mission to life every day.
What You'll Do:
Lead and Develop a High-Performing Team
- Recruit, hire, train, coach, and develop team members and supervisors.
- Build a customer-focused culture centered on service, accountability, and teamwork.
- Create schedules that ensure proper staffing levels based on business needs and company labor standards.
- Address performance concerns promptly through coaching, training, and performance management.
- Foster a positive work environment that supports employee engagement and retention.
Deliver an Outstanding Guest Experience
- Ensure guests receive fast, friendly, and accurate service.
- Lead by example and maintain high standards for hospitality and customer satisfaction.
- Resolve guest concerns professionally and efficiently.
- Create a culture where team members consistently exceed guest expectations.
Maintain a Clean, Safe, and Secure Facility
- Ensure all areas of the travel plaza remain clean, organized, and inspection-ready, including the sales floor, food service areas, restrooms, fuel forecourt, and exterior grounds.
- Maintain compliance with all company, brand, health department, and safety regulations.
- Conduct routine safety inspections and address potential hazards immediately.
- Protect company assets through proper cash handling, inventory management, and security practices.
Drive Sales and Profitability
- Lead efforts to increase sales, transactions, and overall profitability.
- Develop and execute action plans to achieve sales goals and operational targets.
- Manage labor, inventory, shrink, and controllable expenses.
- Monitor fuel pricing and conduct competitor fuel surveys as required.
- Analyze financial reports and key performance indicators to identify opportunities for improvement.
- Ensure all cash control procedures and financial policies are followed accurately.
Manage Inventory and Operations
- Maintain appropriate inventory levels to meet customer demand while minimizing waste and excessive stock.
- Ensure proper product rotation, merchandising, vendor management, and inventory control practices.
- Oversee fuel operations and ensure equipment is clean, safe, functional, and fully operational.
- Maintain compliance with all brand standards, operational procedures, and audit requirements.
- Achieve strong results on inspections, audits, and mystery shop evaluations.
Community and Business Leadership
- Represent Onvo positively within the local community.
- Build strong relationships with guests, vendors, and community partners.
- Support local marketing initiatives and community engagement efforts.
What We're Looking For
- 3+ years of retail, convenience store, travel center, fuel, grocery, restaurant, or multi-department management experience.
- Proven leadership experience with responsibility for staffing, coaching, and team development.
- Strong business acumen with experience managing sales, labor, expenses, and profitability.
- Experience overseeing inventory control, merchandising, and operational execution.
- Excellent communication, leadership, and problem-solving skills.
- Ability to make sound decisions in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency with POS systems, scheduling software, and Microsoft Office.
- Flexible availability, including nights, weekends, and holidays as needed.
- Valid driver's license and reliable transportation preferred.
Why Work at Onvo?
At Onvo, you'll have the opportunity to lead a dynamic travel plaza operation while making a direct impact on your team's success and the guest experience. We empower our leaders to think like business owners, develop their teams, and drive results in a growing organization.
What We Offer
- Competitive salary
- Medical, dental, and vision benefits
- 401(k) with company match
- Leadership development and training
- Career advancement opportunities
- Supportive and collaborative work environment
Disclaimer:
The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.
Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.