Guest Srvs Rep-Housing & Patient Srvs

St. Jude Children's Research Hospital · Memphis · $19–$30/hr (stated in the posting)

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Job Responsibilities:

• Provide excellent customer service and support to all guests within the assigned area.
• Maintain overall quality and cleanliness of assigned area.
• Provide assistance and support within assigned area (e.g., house management, volunteer department, front desk department, guest services requests).
• Monitor supplies and inventory within area as assigned, and take necessary action.
• Document and share reports for own area as required.
• Perform other related duties as assigned or directed to meet the department's goals and objectives.
• Maintain regular and predictable attendance.

Minimum Education and/or Training:

• High school diploma or equivalent.

Minimum Experience:

• One year of applicable experience in a service-oriented, customer-focused environment, preferred.

Special Skills, Knowledge and Abilities:

• Ability to understand and adapt to changing priorities. Skills in structured problem-solving and openness to learning new approaches to execution.
• Learns on the job and applies skills in routine tasks and activities; delivers under supervision and guidance
• Is open to any type of change or new idea presented. Shows eagerness to learn from different avenues. Addresses needs/problems logically, using defined approaches.
• Skills in clear and effective communication (written and verbal) and timely exchange of information with relevant stakeholders for work outcomes.
• Communicates clearly and concisely, both verbally and in writing. Listens to requests, confirms understanding of routine needs, and provides accurate answers. Shares information within the team as directed.
• Skilled in planning, prioritizing, and organizing work. Able to deliver under tight timelines while maintaining quality and efficiency.
• Manages own time well to plan work and meet daily task needs. Executes routine tasks under guidance and/ or supervision. Shows attention to detail, produces quality work on time.
• Skilled in understanding, prioritizing, and addressing the needs of patients, families, and institutional teams, with a focus on efficient, responsive, high-quality outcomes. Ability to engage effectively, solve problems, and remain calm under pressure to improve the overall patient experience.
• Seeks to understand patient and family needs and institutional team requirements by asking clarifying questions. Addresses routine patient/stakeholder requests effectively and seeks guidance, as needed, to quickly resolve more complex issues.
• Knowledge of guest services concepts and institutional processes (e.g., housing, financial assistance, transportation). Ability to anticipate, prioritize, and address competing guest and stakeholder needs in a timely and efficient manner.
• Demonstrates a basic grasp of guest services concepts, processes, and guidelines related to their area. Carries out standard tasks within own area (e.g., house management, volunteer/ event department, volunteer department, front desk department, guest services requests, patient services requests) on time, under supervision.

Physical Demands and Working Conditions:

• The physical demands described here represent those an employee must meet to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to finger, handle, or feel; and talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• This job requires close vision, depth perception, and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually quiet.
• An essential function of the job is complying with all applicable federal, state, and local safety and health regulations that apply to this job.
• The employee must move around the workspace to access work surfaces and shelves, cabinets, drawers, and equipment at, below, or above the work surface.
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
• This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation

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St. Jude is an Equal Opportunity Employer

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St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.

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