Housekeeping Supervisor

Accor · Sydney

Company Information :

Accor is the Pacific’s largest and fastest-growing hospitality group, with over 5,000 hotels in 100+ countries. From luxury to economy, Accor offers diverse career opportunities and the flexibility to #WorkYourWay.
Located in the heart of Darling Harbour, Novotel & Ibis Sydney Darling Harbour are two of Sydney’s most popular hotels, together offering over 750 guest rooms with stunning harbour and city skyline views.
We are currently seeking enthusiastic and reliable Housekeeping Room Attendants to join our team.

Job Description :

As a Housekeeping Supervisor, you will play a key role in leading and supporting our Housekeeping team to deliver exceptional cleanliness standards and memorable guest experiences. Reporting to the Executive Housekeeper, you will oversee daily operations, support team development, and ensure the smooth and efficient running of the department.

Key responsibilities include:

Supervise and support Room Attendants, Public Area Attendants and House Persons in their daily duties.
Conduct daily room inspections, ensuring cleanliness and presentation meet Accor brand standards.
Coordinate daily room allocations, staff rosters and workloads to maximise productivity and efficiency.
Monitor housekeeping supplies, linen, equipment and stock levels while supporting cost control.
Respond promptly to guest requests, complaints and maintenance issues.
Lead daily team briefings, provide on-the-job training and support employee performance and development.
Ensure compliance with workplace health and safety procedures, hotel policies and service standards.
Work closely with Front Office and other departments to ensure seamless hotel operations.

Qualifications :

Previous experience in housekeeping, preferably in a supervisory or team leader role within a hotel.
Strong leadership skills with the ability to motivate, coach and support a diverse team.
Excellent attention to detail and a commitment to high cleanliness and presentation standards.
Strong organisational and time management skills, with the ability to prioritise tasks in a fast-paced environment.
Confident communication skills and a positive, guest-focused attitude.
Sound understanding of housekeeping procedures, workplace safety and cleaning equipment.
Flexibility to work a rotating roster, including weekends and public holidays.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Benefits Your Way:

The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
Terrific working environment in the beautiful Darling Harbour precinct
Discounted Accommodation and F&B in Accor hotels worldwide