Operational Account Manager, Freight Operations, Road US
DSV
- Operational Account Manager, Freight Operations, Road US
- Iselin
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Customer Operations Management
- DSV - Global transport and logistics
- In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: Iselin, NJ
- Division: Road US
- Job Posting Title: Operational Account Manager, Freight Operations
- Time Type: Full Time
Summary
Know domestic freight brokerage and love being the person customers trust to keep freight moving?
DSV is looking for an Operational Account Manager to own the day-to-day execution, customer relationships, and overall account performance within our domestic freight brokerage operation. This role combines hands-on transportation operations with customer account management, giving you direct ownership of shipments from initial request and pricing through pickup, transit, and final delivery.
You'll work closely with customers, Carrier Sales, carriers, and internal teams to develop transportation solutions that balance service, capacity, pricing, and customer-specific requirements. Along the way, you'll maintain shipment visibility, communicate proactively with customers, resolve exceptions, provide pricing direction, and ensure freight moves efficiently and according to plan.
Beyond managing individual shipments, you'll develop and manage your assigned accounts by analyzing transportation spend, service performance, and shipment trends, leading customer business reviews, and identifying opportunities to improve performance and expand existing relationships. Whether that means adding lanes, increasing shipment volume, introducing additional services, or developing solutions to a customer challenge, you'll play an active role in growing the business you support.
If you bring domestic freight brokerage or transportation experience, strong customer relationship management skills, and the ability to stay ahead of changing operational demands, this is an opportunity to take real ownership of your accounts while building your career with the world's largest freight forwarding and logistics company.
Start Here. Go Anywhere.
Duties & Responsibilities
- Serve as the primary point of contact for assigned customers, developing strong, long-term relationships through proactive communication, consistent service, and effective account management.
- Manage day-to-day freight brokerage operations for assigned accounts, overseeing shipment execution from initial customer request and pricing through pickup, transit, and final delivery.
- Evaluate customer transportation requests and develop appropriate solutions based on service requirements, carrier capacity, pricing, transit times, and other customer-specific needs.
- Partner closely with Carrier Sales to identify qualified carrier capacity and transportation solutions that meet customer, operational, and shipment requirements.
- Provide pricing guidance and direction to Carrier Sales based on customer requirements, market conditions, available capacity, service expectations, and account strategy.
- Negotiate transportation rates and service requirements with carriers and transportation providers, as appropriate.
- Ensure customer-specific handling, communication, tracking, and service requirements are understood and communicated to appropriate internal teams and transportation providers.
- Monitor active shipments, maintain visibility throughout the shipment lifecycle, and proactively communicate shipment status, milestones, delays, and exceptions to customers and internal stakeholders.
- Identify, troubleshoot, and resolve shipment exceptions, service failures, delays, and other operational concerns, coordinating timely resolution and escalating significant issues in accordance with established procedures.
- Maintain accurate and timely shipment, customer, carrier, pricing, and operational information within the Transportation Management System (TMS) and other required systems.
- Analyze customer transportation spend, shipment activity, service performance, pricing, and account trends to identify risks, opportunities for improvement, and areas for increased profitability.
- Prepare and present customer reporting, including transportation spend, service performance, operational metrics, and other account-related information.
- Conduct regular customer meetings, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), to evaluate account performance, address concerns, and identify improvement opportunities.
- Identify and develop opportunities to expand existing customer relationships through additional lanes, increased shipment volume, expanded services, and other transportation solutions.
- Research and develop growth opportunities within assigned branch house accounts and support new customer opportunities as assigned.
- Partner with customers and internal stakeholders to develop solutions that improve service, operational efficiency, profitability, and overall account performance.
- Maintain knowledge of transportation market conditions, carrier capacity, pricing trends, customer requirements, and available service solutions to support operational and account management decisions.
- Build and maintain effective working relationships across departm