Staff Relations Manager - Year Round

Alterra Mountain Company · Park City

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Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION: This role fosters a positive, productive, and equitable work environment by developing, implementing, and overseeing staff relations programs, learning and development initiatives, and workplace policies. This role champions proactive communication between staff and leadership, ensuring that all voices are heard and respected while supporting a culture of continuous learning, professional growth, and leadership development. 

As a trusted advisor to both staff and management, the Staff Relations Manager provides guidance on conflict resolution, policy interpretation, compliance, change management, staff development, and talent growth. The role provides strategic oversight of learning and development programs to ensure training initiatives align with organizational objectives, strengthen leadership capability, support staff engagement and retention, and enhance overall organizational effectiveness. 

RESPONSIBILITIES: 

Staff Relations Program 

• Design, implement, and manage a comprehensive Staff Relations Program that supports healthy, transparent communication between staff and leadership 

• Promote a culture of respect, inclusion, engagement, and open feedback 

• Ensure staff perspectives are acknowledged and aligned with organizational values and objectives 

• Monitor trends and metrics to recommend proactive strategies that reduce risk, enhance engagement, improve retention, and increase overall staff satisfaction 

Policy Development & Compliance 

• Partner with internal stakeholders to review, develop, and communicate workplace policies and procedures 

• Ensure policies are compliant, equitable, and clearly define expectations across the organization 

• Lead ADA interactive processes, manage accommodation requests, and ensure compliant, appropriate resolutions 

• Maintain up-to-date knowledge of employment laws and ensure organizational adherence 

Conflict Resolution & Investigations 

• Serve as a primary contact for workplace grievances, staff complaints, and interpersonal disputes 

• Conduct thorough, impartial investigations into potential policy violations, harassment, discrimination, or misconduct 

• Address grievances related to working conditions, compensation, discrimination, or management practices 

• Maintain detailed and accurate documentation of staff relations cases and outcomes 

Recognition & Rewards 

• Lead the Acts of Excellence program, ensuring effective recognition of staff contributions in alignment with company values and goals 

• Foster a culture of appreciation and achievement through inclusive, engaging recognition efforts 

Advisory Support & Training 

• Provide guidance to managers on conflict mediation, staff engagement, and performance management 

• Support organizational change efforts to minimize disruption and preserve trust 

• Collaborate with Learning & Development to deliver training on respectful workplace behavior, conflict resolution, and policy awareness 

• Increase awareness of staff relations processes through ongoing communication and education 

• Provide leadership support and guidance regarding staff development plans, coaching strategies, and performance improvement efforts. 

Learning and Development  

• Provide leadership and oversight to the Learning & Development Specialist, including goal setting, coaching, performance management, prioritization of initiatives, and alignment of departmental objectives with organizational strategy. 

• Provide strategic oversight and direction for resort-wide learning and development programs, ensuring alignment with business objectives, organizational culture, and workforce development needs. 

• Partner with the Learning & Development Specialist to establish annual training priorities, learning strategies, and development initiatives that support staff growth and operational excellence. 

• Evaluate training effectiveness through participation metrics, staff feedback, performance outcomes, and organizational trends; recommend improvements and future development opportunities. 

• Support leadership development initiatives by identifying development needs and collaborating on programs that strengthen management and supervisory capabilities across the organization. 

• Oversee performance management processes in partnership with Learning & Development and business leaders, ensuring consistency, accountability, and development-focused outcomes. 

• Champion a culture of continuous learning by promoting professional development opportunities, career growth pathways, and succession planning efforts. 

• Assist in identifying organizational skill gaps, workforce development opportunities, and talent readiness needs, utilizing staff feedback, engagement survey results, performance data, and staffing trends. 

• Partner with department leaders to ensure learning and development initiatives support staff engagement, retention, and achievement of strategic business goals. 

• Collaborate with corporate Learning & Development teams and other HR functions to ensure consistency in training practices, compliance requirements, leadership development programs, and organizational development initiatives. 

Separation & Retention Strategy 

• Lead or support involuntary termination processes with an emphasis on compliance and fairness 

• Conduct exit and stay interviews to inform retention strategies and address emerging concerns 

Cross-Functional Collaboration 

•  Collaborate with all areas of Human Resources to ensure a consistent and aligned staff experience 

• Participate in broader HR initiatives and projects that enhance the overall staff experience, such as onboarding, staff events, and engagement programs 

QUALIFICATIONS: 

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field and HR certification preferred 

• Minimum of 5 years of progressive Human Resources experience with a strong focus on staff relations 

• Demonstrated experience handling staff relations cases and conducting workplace investigations 

• Exceptional interpersonal, communication, mediation, and problem-solving skills 

• Strong knowledge of federal, state, and local employment laws (e.g., ADA, FMLA, EEO) 

• High level of integrity and ability to handle sensitive and confidential matters with discretion 

DATES OF EMPLOYMENT:  

• Year Round  
• Weekend and holidays may be required

POSITION TYPE:  

• *Please note this is an in-person, in-office position located in Park City, UT 

Deer Valley Resort is an Equal Opportunity Employer. 

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