Patient Support Lead

Children's Healthcare of Atlanta · Childrens Scottish Rite Hospital

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Work Shift

Work Day(s)

Shift Start Time

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Experience

• At least one year of experience as a Patient Safety Supporter, Behavioral Health Technician, Patient Care Technician, or Care Partner performing 1:1 monitoring of at risk or behavioral health patients

Preferred Qualifications

• Experience as a preceptor
• Experience in a supervisory or lead role

Education

• High school diploma or equivalent

Certification Summary

• Basic Life Support (BLS) certification through American Heart Association (AHA) is required within 30 days upon hire or transfer.

Knowledge, Skills, and Abilities

• Effectively collaborate with multiple leaders across the organization and reliably facilitate timely, crucial performance and feedback discussions with employees on an ongoing basis.
• Knowledge of medical terminology, patient care and regulatory standards
• Strong communication, organizational, and leadership skills
• Ability to work independently without direct supervision
• Ability to coordinate work schedules and effectively utilize staff to accomplish required tasks
• Strong judgment and ability to make sound decisions
• Ability to balance and manage multiple priorities
• Ability to identify problems, generate and evaluate solutions, communicate and take action, resolve issues, and implement measures to prevent recurrence.
• Ability to calmly and professionally de-escalate resolve verbal and/or physical responses in stressful situations
• Knowledge of Microsoft Office Suite and other Windows-based applications
• Flexible schedule with ability to work various shifts as needed
• Ability to travel between campuses as required

Job Responsibilities

• Maintains a safe environment for all patients through continuous one on one monitoring and rounding in accordance with established procedures and policies.
• Delivers excellent service in all interactions with coworkers, patients, visitors, physicians, and volunteers.
• Acts as a shift lead in supporting supervisor with daily operational responsibilities
• Assists with staff training and development
• Proactively rounds with departmental staff and leaders from other departments.
• Responds to and assists with staff emergencies involving CSO Patient Safety Supporter/Care Partner staff including Code BERT events.
• Supports and participates in the continuous assessment and improvement of service quality.
• Assists Supervisor and/or Manager with staff development by being available to teammates, serving as a resource for complex tasks, providing on the job training, and actively engaging in staff workflow and development.
• Provides Supervisor and/or Manager with feedback on staff performance, educational needs, and workflow status.
• Actively participates in all required system and departmental meetings.
• Acts as a consultant to other disciplines, serving as a patient advocate.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

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