Service Delivery Manager (DFS)
HCLTech · United States
Job Summary
Key responsibilities include coordinating with cross-functional teams, vendors, and stakeholders to ensure timely resolution of incidents, service requests, and operational issues. The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports, and ensures compliance with organizational policies and regulatory requirements. The role also involves risk management, change management, capacity planning, and implementation of best practices to enhance service reliability and customer experience.
Key Responsibilities
Key responsibilities include coordinating with cross-functional teams, vendors, and stakeholders to ensure timely resolution of incidents, service requests, and operational issues. The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports, and ensures compliance with organizational policies and regulatory requirements. The role also involves risk management, change management, capacity planning, and implementation of best practices to enhance service reliability and customer experience.
Skill Requirements
Key responsibilities include coordinating with cross-functional teams, vendors, and stakeholders to ensure timely resolution of incidents, service requests, and operational issues. The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports, and ensures compliance with organizational policies and regulatory requirements. The role also involves risk management, change management, capacity planning, and implementation of best practices to enhance service reliability and customer experience.
Other Requirements
Key responsibilities include coordinating with cross-functional teams, vendors, and stakeholders to ensure timely resolution of incidents, service requests, and operational issues. The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports, and ensures compliance with organizational policies and regulatory requirements. The role also involves risk management, change management, capacity planning, and implementation of best practices to enhance service reliability and customer experience.