Analyst (Non-Voice)

Job Summary

• Provide onsite and remote technical support to end users.
• Troubleshoot and resolve hardware, software, and peripheral-related issues.
• Install, configure, and maintain operating systems and business applications.
• Set up desktops, laptops, monitors, printers, and other IT equipment.
• Assist users with application access and basic technical troubleshooting.
• Coordinate with relevant IT teams for software deployment, patching, and infrastructure-related support.
• Maintain and update IT asset inventory and device records.
• Document incidents, service requests, troubleshooting steps, and resolutions.
• Ensure adherence to IT security policies, compliance requirements, and operational procedures.

Communicate effectively with users, vendors, and internal support teams to ensure timely issue resolution

Key Responsibilities

Skill Requirements

Other Requirements