HR - People Support Advisor
Cummins · Ciénega de Flores
2439256_ HR People Support Advisor
At Cummins, we believe your passion is your power. Supercharge your career with the support of a global team that empowers you to do your best work.
We are looking for a talented HR PEOPLE SUPPORT ADVISOR to join our Human resources team at our global company, located in CIENEGA DE FLORES, NUEVO LEON.
- Location: Blvd. Nexxus 2505, Cienega de Flores, N.L., Mexico, C.P. 65550
- Work Modality: On-site (100% on-site for the first 8–9 months; transitioning to a hybrid model of 3 days on-site / 2 days home office thereafter).
In this role, you will make an impact in the following ways:
- Serve as the primary HR point of contact for employees, handling inquiries, grievances, and requests end-to-end.
- Partner with the Payroll team to resolve employee compensation and payroll inquiries efficiently.
- Manage multi-channel communications, including phone calls, ticketing systems, Microsoft Teams, and face-to-face interactions.
- Support core HR processes including Labor Relations, Union Relations, Employee Benefits, Payroll coordination, and Mexican Labor Law compliance.
- Leverage HRIS systems, analytics tools, and AI tools to optimize HR service delivery.
- Ensure strict adherence to corporate policies, internal procedures, and data privacy guidelines.
To be successful in this role, you will need the following:
Skills:
- Collaborates
- Customer Focus & Service Excellence
- Conflict Management & Resilience
- High Emotional Intelligence
- Optimizes Work Processes & Fast Learning
- Data Privacy & Policy Adherence
Education, Licenses, and Certifications:
- Bachelor's degree in Human Resources, Business Administration, Psychology, Law, or related fields.
Experience:
- 1 to 3 years of experience as an HR Generalist, HR Advisor, or Employee Support Specialist in multinational or companies.
- Advanced English proficiency (spoken and written) is required for international communication with global teams (US, India, Brazil).
- Strong technical background in Office/Excel (analytics) and HRIS platforms (Workday or similar ticketing/HR systems).
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Estamos buscando un(a) talentoso(a)
Buscamos a un HR PEOPLE SUPPORT ADVISOR para unirse a nuestro equipo en nuestra compañía con presencia global ubicada en CIÉNEGA DE FLORES, NUEVO LEÓN.
- Ubicación: Blvd. Nexxus 2505, Ciénega de Flores, N.L., México, C.P. 65550
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Modalidad de trabajo: Presencial (100% presencial durante los primeros 8–9 meses; posteriormente esquema híbrido de 3 días en oficina / 2 días en home office).
- En este rol, tendrás un impacto de las siguientes formas:
- Ser el punto de contacto primario de Recursos Humanos para la fuerza laboral, gestionando dudas, solicitudes e incidencias de principio a fin.
- Coordinar y dar seguimiento a quejas e inquietudes de nómina directamente con el equipo de Payroll.
- Atender requerimientos a través de múltiples canales de atención: llamadas telefónicas, sistema de tickets, Microsoft Teams y atención presencial cara a cara.
- Administrar y dar soporte en procesos de relaciones laborales, manejo sindical, beneficios, nómina y cumplimiento de la Ley Federal del Trabajo en México.
- Utilizar herramientas y plataformas de RR. HH. (experiencia en sistemas HRIS / Workday, herramientas de Office/Excel analítico e Inteligencia Artificial).
- Garantizar el cumplimiento estricto de las políticas internas, procedimientos corporativos y normativas de privacidad de datos.