Clinical Specialist II-Aftercare Coordinator, Trauma and Burn Services

Orlando Health · Orlando

Position Summary

The Aftercare Coordinator at Orlando Regional Medical Center is responsible for the development, coordination, and evaluation of post-discharge recovery and survivorship services for trauma and burn patients within a Level I Trauma Center and ABA Verified Burn Center. This role serves as the primary liaison between inpatient care, outpatient clinics, rehabilitation services, peer support networks, and community resources to ensure a seamless continuum of care throughout recovery.

The Aftercare Coordinator leads trauma and burn survivorship initiatives, including the Trauma Survivors Network (TSN), Phoenix Society SOAR (Survivors Offering Assistance in Recovery), Journey Forward, peer support programs, support groups, and survivor engagement activities. The position focuses on improving patient recovery, psychosocial well-being, community reintegration, and long-term quality of life for trauma and burn survivors and their families.

The ideal candidate is passionate about patient advocacy, relationship building, program development, and helping survivors navigate the challenges of recovery following traumatic injury or burn injury.

Responsibilities

Coordinate Trauma Survivors Network (TSN), SOAR, Journey Forward, peer support, and survivorship programs.
Conduct post-discharge outreach and provide ongoing support to trauma and burn survivors and their families.
Facilitate peer support visits, support groups, educational programs, and survivor events.
Recruit, train, and support peer volunteers and survivor mentors.
Serve as a liaison between inpatient trauma and burn services, outpatient clinics, rehabilitation providers, and community partners.
Identify barriers to recovery and connect patients with appropriate resources and services.
Facilitate referrals to behavioral health, rehabilitation, social services, vocational resources, financial assistance programs, and community organizations.
Monitor patient engagement, program participation, and recovery outcomes.
Collaborate with multidisciplinary teams to improve continuity of care and patient experience.
Support ACS Trauma Center and ABA Burn Center verification activities related to survivorship and recovery services.
Assist with development of policies, procedures, educational materials, and program improvement initiatives.
Maintain accurate program records, reports, and performance metrics.
Reviews, abstracts and analyzes clinical data for various information systems as assigned.
Maintains current edition of guidelines for relevant data collection systems
Utilizes critical thinking, problem-solving and process improvement concepts to create an efficient work environment.
Analyzes clinical data for opportunity identification and communication of those concerns to the respective source for process improvement, to facilitate the decision making process, and for the reporting of outcomes.
Ability to use statistical techniques for data analysis.
Collection of concurrent and accurate data in accordance with the Clinical Practice Improvement department guidelines.
Analyzes complex reports for regulatory agencies and internal purposes in a timely and accurate manner.
Maintains an intermediate level of knowledge regarding anatomy, physiology and medical terminology.
Demonstrates responsibility for effective time management in order to achieve goals.
Demonstrates ability to reprioritize in order to complete assignments as directed with ability to work independently under general supervision with latitude for initiative and independent judgment.
Cross trained to assist with various systems as necessary.
Trains new team members on a variety of systems to ensure compliance, data integrity, and prevent breaches of protected health information (PHI).
Functions as a resource to Orlando Health in the area of healthcare regulations, standards of care, and clinical performance improvement.
Works collaboratively with Clinical Practice Improvement personnel, HIM, various Clinical Nurse Specialists, Unit Based Educators, and Information Systems staff as appropriate.
Maintains comprehensive knowledge of quality improvement philosophy, methodologies, and applications as appropriate.
Thorough understanding of The Joint Commission standards related to Quality Improvement
Assist in documentation for The Joint Commission accreditation and other regulatory bodies as assigned.
Maintains clinical information accuracy rate in accordance with the published standards including quarterly testing for data integrity (must maintain accuracy of 95% or greater).
Informs direct report of quality issues/concerns.
Demonstrates excellent communication skills with all team members
Provides feedback to direct report regarding accuracy and usefulness of data collection systems as requested.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Assumes and maintains professional growth and development through seminars, workshops, educational programs and professional affiliation.
Maintains all organizational and professional ethical standards.
Demonstrates knowledge of medical record policies, procedures and confidentiality guidelines.
Maintains and follows established departmental policies, procedures and objectives.

Qualifications

Education/Training

Associate’s degree in Nursing or other Health Care degree or 8 years of Healthcare experience in lieu of degree.

Bachelor's degree in one of the following or a related field preferred:

in one of the following or a related field preferred:

Social Work
Psychology
Counseling
Nursing
Public Health
Rehabilitation Services
Health Sciences
Human Services

Preferred Education

Master's degree in:

Social Work (MSW)
Counseling
Psychology
Public Health (MPH)
Nursing
Rehabilitation Counseling
Healthcare Administration

Licensure/Certification

Maintain current Registered Nurse license in the State of Florida or maintain other Health Care license and/or certification and/or degree.

Experience

Two (2) years clinical experience, rehabilitation, social services, patient navigation, care coordination, case management, behavioral health, burn care, trauma care, or related field.
Experience working with patients and families experiencing complex medical, psychosocial, or recovery-related challenges.
Intermediate computer skills required with additional knowledge of MS Word and Excel.

Preferred Experience

Experience in trauma, burn, rehabilitation, behavioral health, or survivorship services.
Experience facilitating support groups or peer support programs.
Experience with volunteer management and community outreach.
Experience in program development, project management, or quality improvement initiatives.
Experience working in a trauma center, burn center, rehabilitation facility, or academic medical center.

Required Knowledge

Principles of patient-centered care and recovery.
Psychosocial aspects of trauma and burn injury.
Community resource navigation and care coordination.
Principles of trauma-informed care.
Behavioral health and supportive services resources.
Group facilitation and communication techniques.
Healthcare systems and multidisciplinary care delivery.
Patient confidentiality and professional boundaries.

Coordinate Trauma Survivors Network (TSN), SOAR, Journey Forward, peer support, and survivorship programs.
Conduct post-discharge outreach and provide ongoing support to trauma and burn survivors and their families.
Facilitate peer support visits, support groups, educational programs, and survivor events.
Recruit, train, and support peer volunteers and survivor mentors.
Serve as a liaison between inpatient trauma and burn services, outpatient clinics, rehabilitation providers, and community partners.
Identify barriers to recovery and connect patients with appropriate resources and services.
Facilitate referrals to behavioral health, rehabilitation, social services, vocational resources, financial assistance programs, and community organizations.
Monitor patient engagement, program participation, and recovery outcomes.
Collaborate with multidisciplinary teams to improve continuity of care and patient experience.
Support ACS Trauma Center and ABA Burn Center verification activities related to survivorship and recovery services.
Assist with development of policies, procedures, educational materials, and program improvement initiatives.
Maintain accurate program records, reports, and performance metrics.
Reviews, abstracts and analyzes clinical data for various information systems as assigned.
Maintains current edition of guidelines for relevant data collection systems
Utilizes critical thinking, problem-solving and process improvement concepts to create an efficient work environment.
Analyzes clinical data for opportunity identification and communication of those concerns to the respective source for process improvement, to facilitate the decision making process, and for the reporting of outcomes.
Ability to use statistical techniques for data analysis.
Collection of concurrent and accurate data in accordance with the Clinical Practice Improvement department guidelines.
Analyzes complex reports for regulatory agencies and internal purposes in a timely and accurate manner.
Maintains an intermediate level of knowledge regarding anatomy, physiology and medical terminology.
Demonstrates responsibility for effective time management in order to achieve goals.
Demonstrates ability to reprioritize in order to complete assignments as directed with ability to work independently under general supervision with latitude for initiative and independent judgment.
Cross trained to assist with various systems as necessary.
Trains new team members on a variety of systems to ensure compliance, data integrity, and prevent breaches of protected health information (PHI).
Functions as a resource to Orlando Health in the area of healthcare regulations, standards of care, and clinical performance improvement.
Works collaboratively with Clinical Practice Improvement personnel, HIM, various Clinical Nurse Specialists, Unit Based Educators, and Information Systems staff as appropriate.
Maintains comprehensive knowledge of quality improvement philosophy, methodologies, and applications as appropriate.
Thorough understanding of The Joint Commission standards related to Quality Improvement
Assist in documentation for The Joint Commission accreditation and other regulatory bodies as assigned.
Maintains clinical information accuracy rate in accordance with the published standards including quarterly testing for data integrity (must maintain accuracy of 95% or greater).
Informs direct report of quality issues/concerns.
Demonstrates excellent communication skills with all team members
Provides feedback to direct report regarding accuracy and usefulness of data collection systems as requested.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Assumes and maintains professional growth and development through seminars, workshops, educational programs and professional affiliation.
Maintains all organizational and professional ethical standards.
Demonstrates knowledge of medical record policies, procedures and confidentiality guidelines.
Maintains and follows established departmental policies, procedures and objectives.