Salesforce Operations Analyst

Zensar · Pune

Experience: 3+ years in Sales Operations, specifically supporting a Sales Business Unit
Technical Skills: Exposure to Salesforce Lightning, Reports/Dashboards, and Data Loader; strong Excel skills (VLOOKUPs, Pivot Tables) for data analysis
Analytical Mindset: Ability to debug issues and provide functional solutions to problems
Communication: Excellent verbal and written communication skills, with the ability to explain functional concepts to non-technical sales users
Adaptability: Proven ability to thrive in a fast-paced, contract-based environment with changing priorities

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. The Salesforce Operations Analyst will serve as a critical link between the Partners, Sales leads, Program, and the Operations. The primary mission is to address partner and Sales team questions/issues coming from different support queues (Salesforce INH, Partner portal access, Influence, Deal Reg, etc.). This person will analyze business challenges per the functionality established in Salesforce and resolve them using standard governed rules. This role will not involve technical fixes or enhancements, but may involve completing UATs once the technical team finishes system fixes/enhancements. The primary role is that of a CRM support analyst improving operational efficiency and overall partner experience.

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