ControlUp SME / Engineer

Zensar · Pune

We are seeking a highly skilled ControlUp SME / Engineer to lead end-user experience monitoring, performance optimization, and digital experience management initiatives across enterprise virtual desktop and endpoint environments. The role will focus on leveraging ControlUp to proactively monitor user experience, identify performance bottlenecks, automate remediation, conduct root cause analysis, and provide actionable insights to improve the stability, availability, and performance of VDI, desktop, and application services.

The ideal candidate should have strong expertise in ControlUp, Citrix, VMware Horizon, Azure Virtual Desktop (AVD), Windows administration, and PowerShell automation, along with a solid understanding of ITIL-based service management practices.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. ControlUp SME / Engineer Own end-user experience monitoring and optimization using ControlUp, proactively identifying performance issues, driving remediation and automation, performing root cause analysis, and providing operational insights to improve VDI, desktop, and application stability and user productivity.

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