Payments Officer
ACC New Zealand · New Zealand
- Permanent roles based in Wellington
- Work Monday to Friday, between the hours of 8am – 6pm
- Build your career in Payments with ACC
About us | Mō mātou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.
You can find more about ACC and the work we do here.
About the role | Mō te tūranga mahi
We are recruiting for Payments Officers with a set start date of Monday 14 September 2026. This is a full-time role (40 hours a week), working Monday to Friday between the hours of 8am and 6pm.
We have multiple positions available that can be based at our Wellington office.
As a Payments Officer you will be responsible for accurate, timely and efficient processing of claim and treatment related payment transactions. At the centre of it all, you will demonstrate high-quality customer service and have a collaborative working style.
A large part of this role is working across a high volume of transactions and working through multiple systems that requires a good attention for detail and a natural ability to navigate digital systems and tools.
If you are a bit of a whizz on the keyboard with an eagle eye for detail this could be your next role.
Some of the day-to-day activities in this role include:
- Determine validity of payments/eligibility for entitlements
- Working in accordance with ACC legislation, policy and contractual agreements to ensure timely payment and/or resolution.
- Authorising and processing payments for our providers in a timely manner
- Resolution of enquires (either over the phone or email)
- Entering and updating invoices into our system
About you | Mōu
We’re looking for people to join our Service Delivery teams around the regions so we can continue to meet the demands of the growth in claims volumes, support change interventions underway and execute on initiatives in the Rehabilitation Performance Improvement Programme (RPIP).
We’re looking for people who demonstrate:
- Great customer service
- Effective communication skills
- Ability to work well with people within ACC, our clients and external providers.
- Exceptional attention to detail and can maintain high accuracy with a high workload.
- Are confident using technology and quick to learn new systems.
- Enjoy working in a fast-paced environment and can prioritise workload to meet deadlines.
- Experience with payments and invoicing is not essential, but it will be an advantage.
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:
- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
The appointing salary for this role will be $60,486 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.
How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.
Applications will run through to 11pm Friday 10 July 2026 however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.
Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email HRHelp.
Multiple roles available in Wellington.