MWPO Guest Service Coordinator
Atlantis · BS
Main Duties and Responsibilities:
Operate and tend to the MWPO guest information service stations; provide general information about the resort and products of the division while enforcing the appropriate rules and policies for the resort.
Set-up and break down of towel hut/service stations and locker facilities. This includes, but is not limited to opening of shutter doors, reconciling wristband/locker distribution, collection of towels and towel bins, wiping off counter tops, and maintaining the cleanliness of the towel hut and locker areas.
Coordinate with all necessary departments – including front desks, marina, wristband control, IT – and department leadership and administrative support to provide superior guest service and fulfill guests’ requests.
Communicate with the Laundry department and/or WPO management team to ensure towel supply levels are maintained throughout the day.
Meet and greet all Atlantis guests as they arrive at the service stations, towel huts and lockers. Verify hotel guests before issuing wristbands, towels, and lockers.
Monitor communication screens for timely updates to provide maximum guest satisfaction, by providing guests with water park and resort updates as they become available.
Assist with inventory counts for par levels, re-stocking, or any maintenance issues, reporting discrepancies immediately to the manager on duty.
Oversee control and security processes that prohibit unauthorized accessibility to the non-public facilities of the resort and the proper implementation of the systems to allow authorized access.
Act as a ticket and wristband distribution representative as required, while maintaining responsibility and accountability for the inventory assigned.
Follow the procedures of the MWPO Atlantis logbook in which colleagues are to input daily any comments and concerns regarding the guest experience.
Conduct VIP Atlantis tours and escorts while ensuring accuracy of content; a delivery style which is friendly, entertaining, and informative; as well as adherence to the specified procedures and time perimeters.
Handles guest inquiries or complaints professionally and in a timely manner.
Help reunite lost patrons in the water park with the rest of their party.
Communicate appropriately with WPO Management on the availability of pool deck seating.
Educate guests and colleagues on wristband colors and usage.
Monitor and address pools, rides and slides access for guests while restricting non-guest access where needed. Assist with height measurement of children, as required.
Assist with long lines in Aquaventure, redirecting guests to open locations.
Performs administrative duties and any additional tasks as requested by management.
The Company operates a twenty-four (24) hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts at times, as the business demands.
Required Qualifications:
High School Diploma
2 years minimum work experience in a customer service field, preferably hospitality industry
Proficiency in the following computer applications:
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint and Omni Ticket and RTP system
Certification in CPR and First Aid
Proven ability to plan, organize and execute requests
Self-motivated and able to work well with minimal supervision
Ability to effectively multi-task
Ability to stand for long time periods and work outdoors in inclement weather conditions, if required
Flexibility with work schedule including weekends and holidays
Excellent interpersonal, teamwork and planning skills
Why Join Atlantis?
At Atlantis, you'll be part of a dynamic team dedicated to delivering world-class guest experiences while maintaining the highest standards of safety. If you thrive in an attractive environment, enjoy helping others, and are committed to excellence, we encourage you to apply.
Job Summary: Provide exceptional service at the Atlantis resort service stations while promoting and overseeing the Atlantis experience through positive interaction and overall quality service. Responsible for directing guests and their accessibility to resort amenities while engaging in an entertaining and educational manner. Conduct service stations as information booths while enforcing appropriate rules and regulations. Service stations may vary based on needs for special events, group, convention, cruise ship and resort activities that occur in the Atlantis scope of responsibilities.