Cove Coordinator
Atlantis · BS
Main Duties and Responsibilities:
Assumes responsibilities in the absence of the Asst. Director or Director.
Drives the Guest experience to ensure that the company and divisional goals of 90% or better are met.
Executes organization goals, policies and procedures.
Represents the resort brand, its owners, shareholders, management and employees in an excellent manner.
Reviews forecasts and remains aware of all functions and activities during shift.
Conducts briefing sessions daily, advising staff of objectives.
Generates and produces the department’s daily briefing and activity sheet.
Registers guests upon check-in.
Ensures that guests understand their hotel package, additional charges, use of room key.
Explains any current information on property as required by management.
Assists with recommending change rooms and activities for guests during sold out periods.
Assists with room changes and upgrades.
Advises management and coordinators of any changes that may impact room blocks or availability for arriving guests.
Handles guest complaints in a prompt and efficient manner and works to resolve as many issues as possible, prior to guest departure.
Ensures that the process of posting and correcting relevant charges of guest account is accurate and is in compliance with company’s standards.
Make decisions for complimentary allowances based on poor service for up to $1,000.00.
Responds to calls from RCC to expedite guest requests or address concerns.
Drives follow-up and response to service logs and reports in a timely manner.
Assists in maintaining the repeat guests’ program and maintenance of guest history.
Perform other reasonable duties that may be requested from time to time by management.
The Company operates a twenty-four (24) hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts at times, as the business demands.
Required Qualifications:
- At a minimum must have completed High School with above average grades.
- College degree preferred but not essential. If a college degree is not achieved the following qualification is essential.
- Minimum 2 years’ experience in a customer service-related field, preferably the hospitality industry.
- Proficiencies in the following computer applications:
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint and Lodging Management System (LMS)
- Proven ability to plan, organize and execute requests.
- Outstanding verbal and written communication skills.
- Ability to work in a self-motivated environment with little supervision.
- Ability to manage the administration of multiple tasks at one time.
Why Join Atlantis?
At Atlantis, you'll be part of a dynamic team dedicated to delivering world-class guest experiences while maintaining the highest standards of safety. If you thrive in an attractive environment, enjoy helping others, and are committed to excellence, we encourage you to apply.
Responsible for the day-to-day running, supervision and the coordination of the Front Desk, Bell, VIP and Prompt Response services in order to ensure the smooth operation of these areas and that guest satisfaction is exceeded on a daily basis.