Customer Service Associate

eInfochips · Casablanca

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Customer Service Associate

ABOUT THE ROLE

Customer Service Associate is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load the Customer Service Associate takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Associate also manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

Customer Service Associate at Arrow is responsible for:

• Order to Invoice process
• Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)
• Order Management
• Managing and handling of all relevant backlog alerts
• Managing and responding to all requested customer backlog changes
• Close cooperation with other departments like Sales, Asset and Logistics
• Driving On-Time-Delivery performance in line with customer and company goals
• Generating customer satisfaction
• Driving efficiency

A FEW THINGS YOU ARE AN EXPERT AT

• English on C1 level
• Good knowledge of MS office
• Customer Service experience (might be also sales)
• Accountability
• Communication and coordination skills
• Customer oriented attitude
• Team player

OUR OFFER

• Interesting career development opportunities in a quickly growing environment
• Private health insurance
• CIMR
• Fantastic working culture where you can make an impact

ABOUT US

Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions.  With 2016 reported revenue of $24 billion, Arrow is a Fortune 200 company on the list of US Fortune 500 Company.

Working with Arrow puts you in the forefront of technology. Engage and discover the possibilities when you take your career to the unequivocal leader of IT distribution and services. Every day, our teams are developing value added solutions that are deployed in thousands of customers to optimize, secure and control their IT infrastructure.

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