Delivery Lead - Technology

Bank of America · Charlotte · $78,200–$157,800 (stated in the posting)

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Role Summary

The Delivery Lead supporting the Portfolio Management Office (PMO) is responsible for end‑to‑end leadership, coordination, and delivery of strategic and initiative‑based programs and projects across a technical organization. This role blends enterprise delivery leadership, portfolio governance, and lean portfolio management to ensure initiatives achieve targeted business outcomes, remain compliant with enterprise standards, and are delivered on time and within budget. The role partners closely with senior business and technology leaders, Product Managers, Product Owners, Risk, Compliance, and Portfolio stakeholders to plan, execute, and monitor a diverse portfolio of initiatives and programs to business outcomes realization using Agile, Hybrid, and Waterfall methodologies.

Key Responsibilities

Portfolio & Strategic Delivery Leadership

• Partners with senior leaders, executive sponsors, and portfolio stakeholders to define target business outcomes, success metrics, and delivery priorities.
• Supports portfolio‑level planning, delivery coordination, and dependency management across multiple programs, projects, and workstreams.
• Provides visibility into portfolio health, delivery status, risks, dependencies, financials, and outcomes to senior management.
• Drives alignment across business units, technology teams, vendors, and enterprise partners to achieve strategic outcomes.
• Tracks, measures, and reviews portfolio and program performance against defined success metrics.

Program & Project Management

• Leads end‑to‑end planning, execution, integration, and delivery of programs and projects of varying complexity.
• Defines and manage scope, schedule, milestones, budget, financials, and resourcing.
• Translates strategic objectives into executable delivery plans, roadmaps, and action plans.
• Identifies, manages, and resolves risks, issues, dependencies, and impediments across initiatives.
• Develops and maintains documentation, business cases, plans, presentations, status reports, and executive summaries.
• Ensures delivery aligns with enterprise change, risk, audit, and compliance requirements.

Lean Portfolio Management

• Applies Agile, Scrum, Kanban, and Hybrid delivery approaches as appropriate to initiative needs.

• Works with Business Sponsors, Technology Executives, Product Managers, Product Owners, Release Train Engineers (RTEs), and Scrum Masters to support:
  • PI Planning
  • Scrum and Kanban ceremonies and cadences
  • Backlog refinement and delivery tracking
• Tracks and rolls up delivery of Deliverables, Epics, Features, Stories, and Initiatives to portfolio‑level objectives using Agile tools.
• Provides clear, initiative‑based delivery reporting through dashboards, plans, and executive‑ready materials.

Financial, Vendor & Resource Management

• Manages program and project financials, forecasts, budgets, and expense tracking.
• Helps to coordinate resource planning and capacity across internal teams and external partners.
• Oversees and manages delivery performance of vendors, suppliers, consultants, and contractors.
• Ensures timely engagement of external teams and fulfillment of contractual and delivery
• expectations.

Risk, Compliance & Change Management

• Ensures initiatives comply with Enterprise Change Management Policies, standards, and controls.
• Supports audit and risk initiatives including SIAIs, MRAs, RIAIs, and other regulatory requirements.
• Obtains, manages, and validates change evidence from technology owners and stakeholders.
• Partners with Risk and Compliance teams to mitigate delivery, operational, and technical risks.
• Contributes to continuous improvement of portfolio, program, and change management processes.

Professional Competencies

• Strong business acumen with the ability to connect delivery execution to measurable business outcomes
• Proven ability to influence, communicate, and partner with senior leaders and cross‑functional stakeholders
• Strong problem‑solving and critical thinking skills
• Thrives on teamwork
• Excellent verbal, written, and executive‑level communication skills
• Ability to manage ambiguity and drive results in complex, matrixed environments
• Customer‑focused mindset with accountability for delivery outcomes

Required Skills & Technical Expertise

Delivery & Methodologies

• Program and project management across multiple initiatives and delivery stages
• Agile methodologies: Scrum, Kanban, SAFe / scaled Agile concepts
• Hybrid delivery models (Agile and Waterfall)
• Portfolio, program, and project financial management
• Risk, audit, and compliance delivery (SIAIs, MRAs, RIAIs)

Tools & Reporting

• Jira, Confluence, Wiki, SharePoint
• MS Project, Visio, Excel, PowerPoint
• Dashboarding and executive‑level delivery reporting

Technical & Domain Knowledge

• Broad technical background supporting:
  • Infrastructure, networking, Public Cloud and AI technologies
  • Niche technologies (e.g., Automation, Terraform, network, hosting, mainframe)
• Understanding of financial services and/or regulated environments
• Ability to manage and deliver complex technical solutions across multiple teams

Required Qualifications:

• Typically 7+ years of experience in program, project, or delivery management within a technical organization
• Experience and understanding of Cloud Service Providers and application migrations to public cloud
• Experience leading work in matrixed and/or global environments
• Proven track record delivering large‑scale or enterprise initiatives

Desired Qualifications

• Bachelor’s degree, equivalent experience, or specialized training

Preferredd Certifications

• PMP
• Certified Scrum Master
• SAFe / Agile certifications
• Release Train Engineer (RTE)
• PM / PO certifications

Shift:

Hours Per Week: 

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