Global Technology Compliance and Operational Risk Specialist

Bank of America · Charlotte · $70,800–$133,100 (stated in the posting)

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for executing second line of defense compliance and operational risk oversight for a Front Line Unit, Control Function, and/or Third Parties. Key responsibilities include ensuring requirements of the Global Compliance Enterprise Policy, the Operational Risk Management Enterprise Policy (collectively “the Policies”), the Compliance and Operational Risk Management Program and Standard Operating Procedures are implemented and identifying, challenging, escalating, and mitigating risks in a timely manner.

We’re looking for an experienced risk officer to join the second line of defense, supporting the coverage for International Technology and Global Payments Solutions Technology (ITGPST) organization, a forward-looking CIO organization within Global Technology. This is a high-impact opportunity to influence how we manage risk across platforms that directly affect some of the most critical services across the technology organization and is a leader in driving innovation for our customers.

In this role, you’ll be helping create and evaluate risks across a number of different technology domains to ensure that 1L risk is thoughtfully managed as they evolve platforms and capabilities.

Responsibilities:

• Engages in activities to provide support to the Compliance and Operational Risk teams in order to provide independent compliance and operational risk oversight of Front Line Unit or Control Function performance and any related third party/vendor relationships in alignment with the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy (collectively the Policies) and the Compliance and Operational Risk Management Program and Standard Operating Procedures
• Assesses risks and effectiveness of Front-Line Unit (FLU) processes and controls to ensure compliance with applicable laws, rules, and regulations, while responding to regulatory inquiries, other audits, and examinations
• Assists in assessing risks, associated controls and their effectiveness, while driving compliance with applicable laws, rules, and regulations, adhering to policies, and developing reporting and documentation
• Assists in identifying and escalating problems or issues that arise and drives actions to address the root causes that lead to compliance risk issues and/or operational risks
• Assists in the development of independent risk management reporting for respective area(s) of coverage as inputs into management routines
• Identifies and escalates problems or issues that arise and drives actions to address the root causes that lead to compliance risk issues and/or operational risk losses
• Conduct monitoring and provide independent review of the Front-Line Unit.
• Monitors inventory of processes, risks, controls, and associated metrics for risk appetite and limits, reporting violations of compliance or regulatory activities
• Perform inline review of ITGPST issue management activities, including remediation of regulatory issues

Benefits of Role

• Enterprise Visibility: You’ll work closely with senior managers across Global Technology and Risk, influencing decisions that shape how payments technology risks are managed.
• Strategic Impact: Help define how we manage risk in areas like AI, accessibility, and developer enablement.
• Career Growth: This role offers a unique opportunity to expand your leadership footprint and deepen your expertise in both technology and risk.

Required Skills:

• 4+ years’ experience in one or more of the following: financial services, financial technology, payments, audit, regulatory management and/or risk management
• Compliance, Operational Risk, or Technology Risk Experience: Background in risk-related disciplines; strong experience with the Global Compliance & Operational Risk program from a 1st or 2nd line perspective.
• Strong Communication & Influence: Communicates with clarity and impact; comfortable engaging at the executive level and shaping outcomes.
• AI Fluency & Analytical Skills: Leverages AI tools and data to inform risk assessments and drive decision-making.
• Business Acumen: Understanding of GCOR programs, Global Technology policies, and ITGPST processes and risks.
• Risk & Issue Management: Skilled in identifying, assessing, and remediating operational risks and issues.

Desired Skills:

• Second or third line of defense experience or experience in a business risk and controls role
• Familiarity with the Global Compliance & Operational Risk (GCOR) program and related tools / applications
• Understanding of technology controls, cybersecurity, and IT Governance
• Applies the context to work deliverables; demonstrates understanding of the "why"
• Familiarity with the Issues Management program and tools
• Proficient in analysis, reporting and related applications
• Communication - ability to communicate effectively and with impact, including strong writing and presentation skills Shapes the opinions and actions of others, gaining trust & commitment for desired outcomes
• Shares opinion with confidence; is persistent and tenacious for what is right
• Demonstrates productive edge, appropriately voicing and challenging opinions
• Innovative - ability to identify simpler and better ways of doing things; embraces and adapts to change well
• Autonomy - self-starting, able to translate broad-strokes to actions. Actively seeks and executes on value-added opportunities Influence - ability to influence stakeholders and drive agenda
  

Skills:

• Monitoring, Surveillance, and Testing
• Process Management
• Regulatory Compliance
• Reporting
• Risk Management
• Attention to Detail
• Critical Thinking
• Interpret Relevant Laws, Rules, and Regulations
• Issue Management
• Policies, Procedures, and Guidelines Management
• Active Listening
• Advisory
• Business Process Analysis
• Written Communications

Shift:

Hours Per Week: 

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