Client Techology Infrastructure Consultant
Fora · London
About the Company
At Fora, we’re reimagining what the workplace can be.
We create inspiring, design-led spaces that blend hospitality, community, and wellbeing, so people can work productively, creatively, and happily.
From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK, supporting 30,000+ members and partnering with trailblazing brands.
Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.
At Fora, we’re not just shaping workplaces, we’re shaping the future of work.
The Role
Technology is an important part of the experience we create for our clients. We’re looking for a Client Technology Infrastructure Consultant to help clients understand their technology options and turn their requirements into practical solutions across connectivity, networking, Wi-Fi and AV.
You’ll be involved throughout the client journey, from presales conversations and technical discovery through to solution design, quotation, installation and handover. Working closely with Sales, Operations and Technology, you’ll make complex requirements easier to navigate and help ensure the solutions we deliver work for both our clients and our spaces.
This is a hands-on, client-facing role for someone who enjoys combining technical knowledge with consultancy, problem-solving and project delivery.
Please note this position is 4 days in the office and 1 day working from anywhere. The role is based in London.
What You’ll Be Doing
Client Technology Consultancy & Presales
- Work with prospective and existing clients to understand their technology requirements and recommend appropriate solutions.
- Partner with Sales on technical enquiries and presales conversations, helping clients understand the options available to them.
- Translate technical concepts into clear, practical recommendations for clients and non-technical stakeholders.
- Help clients understand how their technology requirements can work within Fora’s infrastructure and standard technology offering.
Solution Design & Delivery
- Turn client requirements into practical solutions across internet connectivity, networking, Wi-Fi and workplace AV.
- Scope and quote client technology requirements, including AV solutions for client offices.
- Coordinate installations and technical delivery, working across internal teams and external contractors.
- Support client fit-outs and office moves, helping ensure technology requirements are considered through to handover.
Projects & Partners
- Take ownership of more complex client requirements involving bespoke infrastructure, connectivity or third-party suppliers.
- Coordinate external suppliers where specialist delivery is required, bringing the right people together to keep projects moving.
- Manage the technical elements of smaller fit-out projects and client office installations.
- Coordinate connectivity installations and wayleave requirements where clients have approval to bring their own internet connection into a Fora location.
Improving the Client Technology Experience
- Act as a link between technical and non-technical teams, creating clarity around requirements, solutions and delivery.
- Identify opportunities to improve Fora’s client technology products and processes based on client needs and feedback.
- Create practical guidance and knowledge resources that make technology easier for clients and internal teams to navigate.
- Provide clear updates on presales activity and client technology projects to relevant stakeholders.
About You
You’re comfortable moving between technical detail and client conversations, and you know how to make technology understandable without oversimplifying it. You’ll be confident asking the right questions, challenging requirements where needed and bringing different teams together to find practical solutions.
You enjoy taking ownership and solving problems while keeping the client experience at the centre of how you work.
Requirements
Essential Experience
- 2–3 years’ experience in a technical account management or presales role.
- Experience working with networking, connectivity and/or workplace AV solutions in a client-facing environment.
- Previous project experience at coordinator level.
- Experience working within multidisciplinary teams.
- The ability to translate client requirements into practical IT infrastructure solutions across connectivity, networking, Wi-Fi and AV.
- Working knowledge of enterprise networking, internet connectivity and carrier services.
- An understanding of structured cabling, physical IT infrastructure and Wi-Fi infrastructure.
- The ability to produce accurate technical scopes and quotations and interpret floor plans, network diagrams and infrastructure documentation.
Desirable Experience
- Computer networking certification.
- Project management certification.
Benefits
At Fora, we believe work should enhance your life—not compete with it. That’s why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way.
💼 Work Your Way
- Core working hours with flexibility – because life doesn’t run 9–5
- Two weeks ‘Work from Anywhere’ – swap your desk for a beach, a mountain… anywhere that inspires you
🌴 Time to Rest & Recharge
- 28 days’ annual leave + bank holidays
- Your birthday off – celebrate you
- Buy additional annual leave to create even more time for what matters
💪 Wellbeing & Security
- 5% matched pension scheme – supporting your future
- Life assurance for peace of mind
- Discounted gym membership to keep you feeling your best
- Health cash plan - supporting day to day medical expenses
- Mental wellbeing support - confidential in-person or online therapy sessions
🚴 Smarter, Greener Commuting
- Cycle to Work Scheme
- Season Ticket Loan to make your journey easier and more affordable
☕ Perks That Make You Smile
- 25% off at Fora cafés – your morning coffee just got better
- 2 x volunteer days / year