Learning Program Manager 3

GP Strategies · United States

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An Account Lead’s primary outputs include:

Act as the “connector” between client, internal teams and partners
Act as primary liaison with client upper management and maintain positive working relationships to understand customer’s goals, objectives, and direction
Communicates alignment between projects and account or client-level initiatives, proactively identifies opportunities
Demonstrate a holistic understanding of and ability to articulate GP's profile, offerings, and value proposition for all GP operating groups
Proactively develop or supports the development of creative performance solution proposals based on a thorough understanding of customers’ business processes
Act as an escalation point for all project related issues and undertake aggressive measures to aid and assist in problem resolution
Provides leadership and motivation to the delivery team to ensure that the client's needs are met
Partner with a project manager to keep the project team, management and operations informed of project schedules, budget, scope and project risks and takes efforts to manage and minimize project risks
Effectively manage multiple priorities
Lead and facilitate meetings with internal resources and client meetings
Work with subject matter experts to support deliverables

Essential Duties and Responsibilities

Clearly and concisely articulate project or program structure and goals
Cultivate and nurture new and existing client relationships with the account
Communicate understanding of the programs and projects
Upon client intake request, draft preliminary budget range, document client’s expectation for timing and estimate project resource needs
Ensure project milestones are met and deliverables are on time, on/under budget and meet/exceed client expectations
Maintain visibility to projects and forecast financials as well as obstacles
Helps prepare the project team for internal and external team meetings and presentations
Lend ad-hoc support to various project teams, as necessary, during project implementation
Report feedback, concerns, comments and questions from the client to the project team
Travel to and work in the company’s office to attend meetings or travel to the client’s office for meetings
Travel to support off-site events that the team has created content for
Continuous education regarding learning and development industry trends

Experience

Working in the automotive industry, working with dealerships and the Field organization are a plus
Working directly with multiple clients for more than 2 years required
Working with project teams to complete projects daily
Bachelor’s Degree in related discipline preferred
Microsoft Office Suite including MS Teams, Excel, PowerPoint, Word and SharePoint required

As the primary conduit to the client, the Account Lead is responsible for ensuring client satisfaction by developing and nurturing excellent client relationships, managing client expectations, and achieving the goals established by the client and the organization. This individual resolves client queries, liaises with Operations to secure client resources, helps compile and present project reports and ensures project teams complete workflows within time, budget and quality parameters. This role involves the daily management of all client deliverables for one or more accounts, and multiple deliverables (web-based training, job aids, videos, communications, other performance support) in process and must leverage working relationships across the client’s team, the internal team, the company and various agencies.

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