Front Office Agent

Human Resources Team · Christ Church

FRONT OFFICE AGENT

Job Summary: The front office agent will be responsible for meeting and exceeding guest expectations by coordinating various services with third-party departments from point of arrival to departure, whilst providing warm, friendly, professional, and exemplary service. He/She sets the stage for a memorable stay by efficiently handling check-in/check-out, guest queries, and providing a variety of services.

Responsibilities:

Handling incoming calls and check-in and registration for guests while keeping in mind quest confidentiality
Displaying strong Resort knowledge to make recommendations to guests and up-sell
Attending pre and post shift meetings and department meetings as scheduled
Working with other departments and communicate with leadership to ensure guest preferences are met
Documenting required paperwork and pays strong attention to details when accommodating guests' needs
Ensuring all equipment is maintained and functional and assists with inventory when needed

Qualifications:

CXC/CSEC passes including Math and English

Sandals Barbados & Sandals Royal Barbados (St. Lawrence Gap)

These neighboring resorts combine lively island culture with luxury service. Staff here enjoy working in a vibrant, youthful atmosphere with opportunities to be part of the region’s most innovative hospitality services, including wellness and gourmet experiences.

FRONT OFFICE AGENT : The front office agent will be responsible for meeting and exceeding guest expectations by coordinating various services with third-party departments from point of arrival to departure, whilst providing warm, friendly, professional, and exemplary service. He/She sets the stage for a memorable stay by efficiently handling check-in/check-out, guest queries, and providing a variety of services.

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