Implementation Manager
Rebar · New York City
About Rebar
Rebar is building the AI operating system for commercial HVAC, Electrical, and Plumbing.
Over the past year, our quoting platform has processed tens of thousands of projects across North America, and we’ve doubled our revenue in the first six weeks of this year. Our customers include many of the industry's top firms. Some of these companies run billion-dollar construction projects on workflows that still look like they did in 1985.
Construction is 10% of GDP and still massively underserved by software. We are changing that.
We recently raised a $14M Series A from leading construction tech investors and are entering our next phase of growth. We are building a set of AI-native products that will define how this industry operates.
We are looking for a Client Success Manager who wants to build real products, move fast, and take ownership early. You will help define how AI changes one of the largest industries in the world.
What You’ll Do
Support and Lead Client Trainings: help deliver virtual and in-person trainings, then run sessions on your own as you ramp
Learn the Industry: shadow implementations, client calls, and onsite kickoffs to understand how our customers estimate, quote, and run their businesses. Work towards owning onboardings and implementations from kick-off to go-live.
Own Day-to-Day Client Communication: answer inbound questions over email, live chat, video calls, and tickets with fast, accurate, helpful responses
Build Training Content: create and maintain tutorials, short videos, FAQs, and guides that make complex features easy to adopt for technical and non-technical users
Keep Onboardings on Track: manage tasks, follow-ups, and timelines in our CRM and ticketing tools, and flag adoption blockers early
Be the Voice of the Customer: capture feedback from trainings and calls and share it with Product, Engineering, and Sales
Grow Into Full Implementations: take ownership of onboardings from Sales handoff through go-live as your knowledge grows
What You Bring
1-3 years in a client-facing SaaS Implementation, Onboarding, Client Success, or Client Training role
Experience training or onboarding external clients, or presenting software to end users
Clear, confident communication: you can explain technical concepts simply and stay calm when a client is frustrated
Strong organization and follow-through across several clients at once
Eagerness to learn a technical industry and real interest in construction and the trades
Comfort working onsite in NYC full-time, with occasional travel to client sites
Bonus
Exposure to construction, HVAC, MEP, or another technical/industrial industry
Experience creating training content (videos, docs, workshops)
Familiarity with HubSpot, Intercom, or similar CRM and support tools
What Success Looks Like
First 30 Days
Build foundational knowledge of the product, core workflows, and our customer segments (manufacturer reps, distributors, and mechanical, plumbing, and controls contractors)
Shadow client calls, trainings, and onboardings with the implementation team
Begin handling common client questions over chat and email
First 60 Days
Confidently demo core product features
Co-lead client trainings with the Director or Senior Implementation Manager
Contribute at least one new training asset (video, guide, or FAQ)
First 90 Days
Run client trainings independently
Lead smaller implementations end to end, from Sales handoff through go-live
Build toward owning full implementations and onsite kickoffs
Own day-to-day communication for a set of onboarding clients
Manage tasks and timelines for onboardings with support from senior team members
Compensation & Benefits
Competitive salary based on experience
Equity: meaningful grant, aligned with your background
Benefits: medical, dental, vision
Perks: free lunches and dinners
This is a full-time, onsite role in NYC’s Flatiron District, steps from Madison Square Park and Union Square.
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