Global Head of Customer Success (Sales Team)

Semrush · United States · $320,000–$365,000 (stated in the posting)

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Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. 

Some highlights of our success:

• $470M+ Annual Recurring Revenue with AI products surpassing $38M+ 

• Dollar-based net revenue retention of 104%, as of December 31, 2025

• Large deals growing 74% YoY

• Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025

• Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others

Shared ambition makes a bigger impact. That’s why at Semrush, progress is a partnership: You push us forward, we push you further—and we all move as one.
Are you ready to be part of this journey?

About the opportunity

The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.

Joining the Sales team also means:

• Fast forward and continuous career growth: the highest rate of promotions within the organization

• A team spread across 40+ locations around the globe

• Offline and online bootcamps as part of our onboarding process

• President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination 

• Quota attainment has been recognized as higher than market average, according to RepVue

• Uncapped commissions

About your future tasks

We are hiring an exceptional Global Customer Success Leader to build and scale a high-performing, commercially accountable organization serving Semrush’s largest and most strategic enterprise customers.

Reporting to the Chief Sales Officer of Semrush and partnering with Regional Vice Presidents of Sales, this leader will own the global CS strategy, operating model, leadership development and performance, with accountability for adoption, value realization, retention, renewals and expansion.

This is not a Support or Professional Services role. We need a product-deep, commercially driven leader who builds exceptional teams, engages credibly at C-suite level and translates Semrush and Adobe Brand Visibility capabilities into measurable business impact.

Our customers don't simply buy technology; they invest in outcomes. The mandate is to make Customer Success a strategic growth engine, connecting our platform, data and insights to executive priorities and turning customer value into durable, profitable growth.

The Mandate

• Accelerate time-to-value and measurable business outcomes.
• Deepen adoption and maximize platform value.
• Drive retention and predictable renewals.
• Unlock expansion through demonstrated customer impact.
• Elevate executive engagement and strategic partnerships.
• Build one globally consistent CS operating model with exceptional leadership, talent and execution.

This leader will own the enterprise customer journey from closed-won through value realisation and renewal readiness, driving accountability across Enterprise Sales, Solutions Engineering, Product, Support, Professional Services, RevOps, Enablement and Adobe field teams.

Key Priorities

1. Build one global Enterprise CS operating model

• Define how Enterprise CS should operate globally across regions, account tiers, product lines, and customer complexity.
• Install consistent operating rhythms across onboarding, adoption, customer health, renewal readiness, executive engagement, and risk management.
• Create clarity on what good looks like: what CSMs own, what Sales owns, what Renewals owns, when SE or Professional Services gets involved, and how we engage executives at the right moments.

2. Shorten time-to-value

• Own the customer journey from closed-won through first measurable value.
• Every enterprise customer should have a clear success plan tied to what they bought, why they bought it, who needs to adopt it, and what outcome they expect.
• Build onboarding standards by product and customer complexity. Set expectations early, remove friction quickly, and ensure customers realize value with speed and confidence.

3. Drive deeper product adoption

• Raise the bar for how Enterprise CSMs understand and drive adoption across the broader Semrush portfolio.
• This team needs to be product-deep enough to understand workflows, use cases, adoption blockers, stakeholder gaps, and where customers are not getting the value they should.
• The goal is not activity. The goal is adoption connected to customer outcomes.

4. Improve retention and renewal readiness

• Build a disciplined Enterprise renewal readiness motion in partnership with Sales and Renewals.
• Improve visibility into customer health, adoption quality, risk, executive alignment, and value realization well before renewal.
• Create clear risk categories, save plans, escalation paths, and executive engagement standards. No surprises. No late risk discovery. No renewal conversations without a clear view of value.

5. Elevate executive customer engagement

• Move QBRs and EBRs from usage reviews into strategic business conversations.
• Enterprise customers should understand how Semrush helps them answer bigger questions: what is working, what is not, where to invest, where competitors are winning, how customer journeys are changing, and how visibility connects to action.
• This leader will raise the quality of executive engagement across the Enterprise CS team.

6. Build strong cross-functional operating discipline

• This role sits at the center of Customer Success, Enterprise Sales, Renewals, Product, Solutions Engineering, Support, Professional Services, Enablement, RevOps, and Adobe field teams.
• The right leader will create clean handoffs, clear ownership, and strong operating discipline across the post-sale customer journey.
• They will also make sure customer feedback becomes actionable input for Product, GTM, Enablement, and leadership.

About you

Required Experience

• Proven leadership of Enterprise Customer Success teams in a SEO, AI visibility, brand visibility, content, competitive intelligence, data solutions, analytics, or broader marketing technology.
• Experience owning time-to-value, adoption, customer health, retention, and renewal readiness.
• Strong enterprise customer fluency: executive engagement, complex stakeholders, multi-product adoption, global accounts, and strategic business reviews.
• Deep product orientation, with comfort going below the surface into workflows, use cases, adoption barriers, and value realization.
• Strong commercial judgment, with the ability to balance customer advocacy, retention, expansion partnership, and revenue accountability.
• Operating discipline across scorecards, inspection cadence, customer health, renewal risk, and executive reporting.
• Experience leading managers and scaling a global or multi-region CS organization.
• Clear communication and executive presence, with the ability to simplify complexity across teams, customers, and regions.

Professional Traits (your bar)

• Excellent Judgment - high-quality, timely decisions with incomplete data; owns outcomes.
• Hire & Develop the Best - raises the bar; builds managers as force multipliers.
• High Standards - precision in pipeline, forecast, messaging, and execution.
• Strategic + Hands-On - ability to effortlessly toggle between strategic direction-setting and operational rigor, with a skew towards action.
• Innovator’s Bias - turns market trends and customer pain into product and GTM plays.
• Ambitious & Conviction-Driven - sets bold goals; mobilizes teams to beat them.
• Results-Oriented - grit and tenacity - measures what matters; celebrates outcomes, not activity.
• Inspirational Leadership - creates clarity, energy, and momentum across regions.
  
  For roles based in the United States (including US Remote)The annual Total Cash Compensation range for this position is $320,000 to $365,000. This includes an annual variable compensation component that consists of a performance-based bonus which is typically between $80,000 and $91,250, based on target performance. This role will also be eligible for additional equity compensation.Compensation ranges for the same role in other countries may differ based on local market conditions, compensation philosophy, and regulatory requirements.

About the perks

• Strong product-market fit recognized by RepVue
• High earning potential with clear quota attainment visibility
• Life insurance
• Low cost medical, dental, and vision plans
• Accidental death and dismemberment (AD&D) insurance 
• Dependent Care Savings Accounts and Flexible Spending Accounts
• Health Savings Account 
• Short-term and long-term Disability
• Employee Assistance Program
• Employee Resource Groups 
• Paid parental leave
• Relief Fund
• Travel coverage 

A little more about the company

Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.

Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.

We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. 

About our Diversity, Equity, and Inclusion commitments 

Semrush is an equal opportunity employer. We are committed to ensure that everyone feels a sense of belonging in the workplace.

We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. 

We don’t just lead the market—we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us! 

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