Housing Advisor Rents
Swansea Council · Swansea · £27,274–£28,153 (stated in the posting)
The Housing Advisor (Rents) role is a customer‑facing position within the City and County of Swansea's Housing Service. You will work in a dynamic Rents Team, assisting tenants with rent account queries, payment arrangements and arrears management. The role requires clear communication, problem‑solving skills and a commitment to delivering high‑quality service in line with council policies and statutory guidance.
Full Time. Permanent. £27274-£28153.
Full Time. Permanent. £27274-£28153. We are looking for a self-motivated, dedicated and reliable team player to work in a busy team. The Rents Advisor post is a challenging role where the successful candidate will work with Rents Officers to advise and support tenants in respect of managing their rent accounts. We are looking for someone who will show empathy to the individual circumstances of customers and balance this with the need to help keep rent arrears to a minimum and recover rent arrears. You will need excellent IT and administrative skills, be able to work confidently within procedures and guidelines, keep accurate and professionally written records and be flexible in your approach to work. Within Swansea Council there is a "Safeguarding is Everybody's Business" principle, and this applies to all Swansea Council employees, elected members, volunteers and contractors. Further details can be found at https://www.swansea.gov.uk/corporatesafeguarding