Director, Business Development (MZAG)
Ticketure · United States · $75,000–$85,000 (stated in the posting)
At Ticketure, we believe cultural organizations deserve technology that’s as inspiring as the experiences they create. That’s why we build modern software for museums, zoos, aquariums, gardens, science centers, performing arts organizations, and other cultural attractions around the world.
Our two platforms help organizations deliver exceptional guest and patron experiences. Ticketure provides mobile-first, API-first ticketing for general admission and timed-entry attractions, while PatronManager is the leading Salesforce-native CRM for the performing arts, helping organizations strengthen patron relationships and fundraising.
No matter your role, you’ll be part of a collaborative team that values ownership, innovation, and continuous improvement. Together, we’re helping cultural organizations connect more people with experiences that inspire, educate, and bring communities together.
Job Summary
The Director,Business Development is responsible for driving the growth of Ticketure’s PatronManager platform by developing and executing strategies that generate new revenue across small to mid-market museums, zoos, aquariums, and gardens (MZAGs). This role owns the full business development lifecycle, from identifying and qualifying opportunities through negotiation and close, while cultivating strategic partnerships and expanding market reach. You will influence go-to-market strategy, uncover new growth opportunities, and collaborate cross-functionally to drive long-term success. This position reports directly to the CRO.
What You’ll Do
Own the full business development lifecycle for small to mid-market MZAGs, from prospecting and qualification through negotiation, contract execution, and handoff to Client Engagement
Build and maintain relationships with prospective clients, conducting discovery sessions and product demonstrations that align PatronManager's capabilities with their business needs
Identify, develop, and close new business opportunities through outbound prospecting, referrals, strategic partnerships, industry events, and market research
Partner with Marketing to execute lead generation initiatives and collaborate with Product to share customer insights, identify market trends, and influence product enhancements
Prepare proposals, pricing recommendations, RFP responses, and other sales documentation while negotiating contracts that support long-term customer and company success.
Develop deep expertise in Ticketure's products, industry, and competitive landscape to effectively position PatronManager and differentiate it in the market
Maintain accurate pipeline forecasts, CRM data, and sales reporting, providing market insights and strategic recommendations to executive leadership
Represent Ticketure at client meetings, conferences, trade shows, and other industry events to strengthen relationships, increase brand awareness, and drive revenue growth
Other Duties
This job description is intended to provide an overview of the position and does not represent a comprehensive list of duties. The employee may be required to perform other duties that are reasonably related to the role, as directed by the employer, and the scope of responsibilities may be reviewed and updated from time to time in consultation with the employee.
Qualifications
Minimum Requirements
5+ years of proven business development and sales experience
Preferred: background in the arts, culture, or nonprofit space
Preferred: existing knowledge of Salesforce or PatronManager
What You Bring
Strong oral and written communication skills
Ability to work independently and manage multiple projects and deadlines
Possess strong analytical, decision-making, and problem-solving skills
Strong attention to detail
Excellent organizational and time management skills
Effective communication and negotiation skills
Strong business acumen
What we offer:
Base annual salary range of $75,000 - $85,000 est. annually, commensurate with experience
Commission
Annual bonus based on performance and company success
Incentive equity
Home office stipend
100% paid medical, dental and vision benefits for employee and legal dependents
Company-paid life insurance
Traditional and Roth 401k plans
Paid parental leave
Learning & development opportunities
Flexible scheduling
Generous PTO and holiday schedule
Location: This is a fully remote position with required travel of minimum 4-6 times per year.
Work Environment & Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
In this position, you can expect to:
Collaborate & Communicate: Regularly communicate and exchange information with colleagues, clients, and stakeholders
Work Digitally: Spend extended periods working on a computer, utilizing software applications, and operating standard office equipment.
Remain Stationary & Move About: Remain in a stationary position for extended periods, with occasional movement throughout the work environment.
Use Hands & Vision: Frequently use hands and fingers to operate a computer, keyboard, and other office equipment, and regularly observe and interpret information displayed on screens.
Handle Materials: Occasionally move, lift, or transport items weighing up to 15 pounds.
Location: This role is primarily performed in a remote work environment. Travel expected minimum 4-6 times per year for conferences and other events.
Equipment/Software/Tools
Microsoft Office
Google Suite
Slack
Salesforce
Hubspot
Apollo
Our Commitment to Diversity & Inclusion
At Ticketure, we believe great ideas come from diverse voices. We’re committed to creating a workplace where every team member feels welcome, respected, and empowered to thrive.
We do not tolerate discrimination of any kind and provide equal opportunities regardless of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.
What makes Ticketure strong is the variety of perspectives, experiences, and cultural backgrounds our people bring to the table. We celebrate those differences and know they help us innovate, grow, and serve our clients better. Our focus is on building a culture of inclusion where everyone belongs, because when we do that, we all succeed together.
Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@ticketure.com.
Notice of E-Verify Participation
We do not believe in a perfect candidate. If you are excited about this role and meet most of what is listed above, we encourage you to apply, including if you have a non-traditional background or career path.