Global People Experience Lead, Workforce Administration
ConvaTec · Lisbon
About the role:As the Convatec Business Services (CBS) Global People Experience Lead, Workforce Administration, you will optimize, direct, manage, and continuously evolve Workforce Administration services across Convatec to deliver a seamless and frictionless experience for employees, managers, and HR stakeholders globally.
The Global People Experience Lead is a role responsible for defining, delivering, and continuously improving Workforce Administration services through Convatec's Global Business Services (CBS) operating model. The role owns the end-to-end Workforce Administration service portfolio, including employee lifecycle administration, onboarding, organizational and job changes, employee data management, absence administration, employment documentation, offboarding, and workforce compliance processes.
Leading a global team of Workforce Administration experts, you will translate People strategy into scalable, high-performing operational services that enable a positive employee experience while driving operational excellence, standardization, compliance, and efficiency.
As a key member of the People Experience Leadership Team, you will work closely with People Solutions, People Partners, Payroll, Talent Acquisition, HR Technology, and HR Centres of Excellence to shape and enhance service delivery, drive transformation initiatives, and ensure Workforce Administration services continue to meet the evolving needs of the business.
About you
You are an experienced HR Operations, Workforce Administration, Shared Services, or GBS leader with a proven track record of leading global teams in complex, matrixed organizations.
You bring strong stakeholder management skills, a continuous improvement mindset, and a passion for delivering exceptional employee experiences. Comfortable operating at both strategic and operational levels, you excel at driving transformation, simplifying processes, and building scalable, high-performing services through people, process, and technology.
Key Duties & Responsibilities
Workforce Administration Service Leadership
- Own the global Workforce Administration service portfolio, ensuring consistent, high-quality delivery across all regions and countries.
- Lead Workforce Administration operations through a customer-centric and experience-led approach, balancing employee experience, compliance, efficiency, and scalability.
- Ensure services are delivered in line with agreed service levels, operational controls, and quality standards.
- Drive service maturity through the adoption of best practices, standard operating procedures, and governance frameworks.
- Partner with stakeholders to continuously evolve Workforce Administration capabilities in support of Convatec's People strategy.
Operational Excellence & Service Transformation
- Translate People Solutions and HR COE strategies into scalable and sustainable operational services.
- Identify opportunities to simplify, digitize, automate, and improve Workforce Administration processes.
- Partner with HR Technology and Transformation teams to modernize service delivery through technology, self-service, workflow optimization, and AI-enabled solutions.
- Lead continuous improvement initiatives focused on enhancing efficiency, reducing manual effort, and improving employee and manager experiences.
- Drive standardization while ensuring compliance with local regulatory requirements.
Employee Lifecycle Administration
Provide strategic oversight and governance across all Workforce Administration activities, including:
- New hire administration and onboarding.
- Employee data management and maintenance.
- Job changes, promotions, transfers, and organizational updates.
- Leave and absence administration.
- Employment contract and documentation management.
- Employment verification processes.
- Employee records and document governance.
- Offboarding and termination administration.
Governance, Compliance & Risk Management
- Ensure compliance with company policies, regulatory requirements, employment legislation, and data privacy standards.
- Own key operational controls supporting employee data accuracy, payroll readiness, and workforce administration compliance.
- Maintain robust audit readiness and documentation standards across all Workforce Administration processes.
- Monitor operational risks and implement corrective and preventative actions where necessary.
- Partner with Payroll, HR Technology, and compliance stakeholders to ensure end-to-end process integrity.
Stakeholder Partnership & Influence
- Act as the primary operational partner for People Solutions, Payroll, Talent Acquisition, HR Technology, People Partners, and HR Business Partners.
- Build trusted relationships with senior stakeholders to align Workforce Administration services with business priorities.
- Serve as the key connector between Centres of Excellence and operational delivery teams.
- Leverage operational data, employee feedback, and service insights to influence improvements and investment decisions.
- Drive stakeholder engagement and adoption of new processes, technologies, and service enhancements.
Leadership & Talent Development
- Build, lead, and develop a high-performing global Workforce Administration organization.
- Create an environment focused on accountability, customer experience, continuous improvement, and operational excellence.
- Develop future leadership capability through coaching, succession planning, and career development initiatives.
- Foster a culture of collaboration, innovation, inclusion, and service excellence.
- Lead geographically dispersed teams across multiple global delivery locations.
Service Management, Analytics & Performance
- Establish and manage a comprehensive Workforce Administration performance framework.
- Define and monitor KPIs, SLAs, quality measures, and customer experience metrics.
- Use data and analytics to identify trends, improvement opportunities, and operational risks.
- Drive performance improvements through root-cause analysis and data-led decision making.
- Partner with other People Experience Tower Leads to improve end-to-end employee services and optimize resource utilization across the function.
About you
Qualifications
Education & Experience
- Bachelor's degree in Human Resources, Business Administration, or a related discipline.
- Significant experience leading Workforce Administration, Employee Lifecycle Management, HR Operations, Shared Services, or Global Business Services functions.
- Proven experience leading large, multi-country operational teams in a global environment.
- Strong understanding of employee lifecycle processes and workforce administration service delivery.
- Experience operating within a complex, matrixed multinational organization.
- Experience driving operational excellence, process standardization, and service transformation initiatives.
- Strong knowledge of HR technologies, preferably Workday and ServiceNow.
- Experience leading HR shared services or global business services organizations.
- Experience supporting HR transformation, operating model, or service transition initiatives.
- Experience implementing automation, digital workflows, and self-service solution
Knowledge & Skills
- Deep understanding of Global Business Services and Shared Services operating models.
- Strong leadership, coaching, and organizational development capabilities.
- Proven ability to build and lead high-performing global teams.
- Excellent stakeholder management and influencing skills.
- Strong operational governance, risk management, and compliance focus.
- Ability to translate strategic objectives into scalable operational execution.
- Strong analytical, reporting, and problem-solving capabilities.
- Experience driving change management and service transformation initiatives.
- Customer-centric mindset with a passion for delivering exceptional employee experiences.
- Ability to thrive in a fast-paced, highly matrixed, and globally distributed environment.
What you'll get:
- collaborative & supportive culture
- hybrid role with competitive salary & bonus
- exceptional benefits
- training & development
Ready to join us?
At Convatec, we´re pioneering trusted medical solutions to improve the lives we touch. If you´re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
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Equal opportunities
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About Convatec
Pioneering trusted medical solutions to improve the lives we touch:
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.