Assistant Director, Digital Experience and Communication Services

BC Pensions · Victoria · CA$108,500–CA$144,300 (stated in the posting)

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Reports to: Director, Member Services and Experience
Salary Range: $108,500.18 to $144,300.18 per annum
Union/Excluded: Excluded
Security Screening: Required
Job Type: Regular full time 
Additional Info: An eligibility list to fill future vacancies may be established.

We are seeking an Assistant Director, Digital Experience and Communication Services to join our team in VICTORIA, British Columbia, Canada. 

Step into a leadership role where you can shape the future of our member experience. 
As we prepare for Wave 3, you’ll help lead the development of new pension plan websites and bring our Member Experience and Engagement Strategy to life, creating simpler, more intuitive and engaging experiences.

Working closely with the Director, Member Services and Experience, you’ll lead and empower managers and professional staff across digital products, user experience, content, education, forms and correspondence. You’ll set direction, align priorities, manage budgets and resources, and turn strategy into meaningful results for members and employers.

Hybrid Work Model 
This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month. 

Additional requirements are determined by the role functions and operational needs of each business area.  

BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 780,000 active and retired members and more than 1,000 plan employers, paying out more than $540 million in benefits each month (over $6.5 billion a year) to over 240,000 retirees.
One in eight BC citizens is a member of one of the five pension plans we serve.
Services include providing plan information to members and employers, managing contributions and member records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today.

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