Project Manager, Business Solution - Singapore & Malaysia
Chanel · Kuala Lumpur
Job Purpose:
Project Manager, Business Solutions drives business-solution projects and initiatives at market level. The role acts as a key bridge between Market Business Stakeholders, the Market TECH & Digital Solutions team, and Regional TECH & Digital Solutions team. It owns an assigned portfolio of initiatives, ensuring business priorities are understood, appropriately prioritised, and translated into practical solutions aligned with regional and global strategies.
The position leads initiatives from business-needs identification through implementation, adoption, benefits realisation, and transition to business-as-usual operations. It also maintains a transparent view of the portfolio, including priorities, delivery progress, dependencies, risks, resources, and required decisions.
Key Responsibilities
Business Engagement
- Act as a trusted TECH & Digital partner to market business stakeholders.
- Understand business priorities, operational challenges, pain points, and improvement opportunities.
- Facilitate workshops and discussions to define, analyse, and prioritise business requirements.
- Translate business needs into clear and actionable requirements for regional teams, product owners, and delivery partners.
- Promote simplification, standardisation, scalability, and alignment with regional and global solutions.
Portfolio Ownership
- Own and maintain the roadmap for an assigned portfolio of projects, demands, enhancements, automation opportunities, and adoption activities.
- Coordinate the intake, assessment, prioritisation, and sequencing of business demands.
- Assess proposed initiatives based on business value, urgency, cost, complexity, risk, dependencies, and resource requirements.
- Provide transparent portfolio reporting covering progress, milestones, budgets, risks, dependencies, adoption, and required decisions.
Project Delivery
- Lead initiatives across discovery, requirements, design, testing, deployment, adoption, and post-implementation review.
- Develop and manage project scope, plans, milestones, budgets, resources, governance, and RAID logs.
- Coordinate activities across Market Business teams, Market TECH & Digital Solutions, Regional TECH & Digital Solutions, vendors, and implementation partners.
- Manage delivery against agreed scope, timeline, cost, quality, and business outcomes.
- Proactively resolve or escalate risks, issues, dependencies, and resource constraints.
- Coordinate user acceptance testing, business validation, go-live readiness, and transition to support.
Change, Readiness and Adoption
- Develop market-specific change, communication, training, and adoption plans.
- Collaborate closely with stakeholders to assess how solutions affect processes, policies, data, and technology.
- Ensure operational readiness before go-live, including business ownership, process updates, training, support, hypercare, and handover.
- Monitor solution adoption, user feedback, operational performance, and benefits after implementation.
- Coordinate corrective actions and continuous improvements where intended outcomes are not achieved.
Governance, Compliance and Vendor Management
- Maintain appropriate project and portfolio documentation and reporting.
- Ensure solutions comply with architecture, cybersecurity, data privacy, procurement, risk, and applicable regulatory requirements.
- Coordinate application onboarding, enhancement, support transition, and decommissioning activities where required.
- Manage vendor deliverables, timelines, quality, risks, and dependencies.
- Support the identification of opportunities involving automation, data, and AI.
Role Specifications
Academic / Professional Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Project Management, or related discipline.
- PMP, PRINCE2, Agile, Scrum, change-management, or equivalent certification is desirable.
Work Experience
- At least 7 years of experience in technology project management, business-solution delivery, digital transformation, business analysis, or process improvement.
- Experience delivering end-to-end initiatives involving market, regional, global, and external stakeholders.
- Proven ability to manage project scope, timelines, budgets, resources, risks, dependencies, and vendors.
- Experience working in a matrix organisation and partnering with regional or global technology teams.
- Exposure to retail, digital, CRM, ERP, e-commerce, data, automation, or other enterprise platforms is preferred.
Core Competencies
- Business partnering and stakeholder engagement
- Portfolio and project management
- Business analysis and requirements management
- Change management and user adoption
- Communication, facilitation, and influencing
- Risk, issue, and dependency management
- Problem-solving and decision-making
- Ownership, accountability, and collaboration
- Ability to manage multiple priorities in a matrix environment
Key Stakeholders
Internal: Market Business Leadership, Market TECH & Digital Solutions, Regional TECH & Digital Solutions, product owners, Finance, Risk, Cybersecurity, Legal and Data Privacy teams.
External: Technology vendors, system integrators, consultants, and implementation partners.