Sr Key Account Customer Service Associate
ADI Global Distribution · Louisville
Provides customer service support for assigned key accounts by resolving routine to moderately complex inquiries, processing requests, and coordinating follow-up within established guidelines and procedures. Owns assigned customer cases from initial contact through resolution, using in-depth knowledge of service processes, order handling, and account requirements to deliver accurate and timely support. Works independently with limited oversight, collaborates with internal teams to address customer needs, and escalates issues outside established authority. May suggest small process improvements to improve service quality, accuracy, and responsiveness for the team.More jobs at ADI Global Distribution · Customer Support jobs in Louisville