Administrative Specialist I
State of North Carolina · Wake County · $39,244–$68,679 (stated in the posting)
Agency
Dept of Health and Human ServicesDivision
Health Service RegulationJob Classification Title
Administrative Specialist I (S)Position Number
60053825Grade
NC08About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
The Administrative Specialist I manages, organizes, and safeguards physical and electronic records to support the Adult Care Licensure Section’s regulatory oversight of licensed and certified adult care entities statewide. The position ensures compliance with legal, regulatory, and internal standards while supporting efficient information retrieval and accurate record maintenance.Work includes providing administrative support to Section staff and management, processing county DSS reports according to established operating procedures, and responding to inquiries from providers, the public, and partner agencies. This role operates within a high‑volume regulatory environment that supports licensing, certification, enforcement, and training activities across adult care facilities statewide.
Key Duties Include:
– Manage physical and electronic records to ensure accuracy, secure storage, and compliance with legal, regulatory, and internal requirements.
– Organize, maintain, and safeguard documents to support timely information retrieval for authorized personnel.
– Process county Department of Social Services reports in accordance with the Section’s established Standards of Operations.
– Provide administrative support to Adult Care Licensure Section staff and management, including correspondence and document preparation.
– Operate office equipment and perform general office functions to support daily Section activities.
– Respond to customer inquiries received by telephone or in person, ensuring professional and timely service.
– Assist with clerical workload coverage by supporting tasks such as filing, mailing, scanning, and data entry during high‑volume periods or staff absences.
– Maintain organized correspondence and records to support licensing, certification, enforcement, training, and communication activities across the Section.
– Support oversight functions by facilitating the flow of information between Section staff, providers, county DSS partners, and other stakeholders.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $39,244.00-$68,679.00
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
- Demonstrated intermediate‑level proficiency maintaining physical and electronic records, including organizing, safeguarding, and retrieving documents to support regulatory and operational activities within a high‑volume environment.
- Documented experience processing county DSS reports and managing data flows in accordance with established Standards of Operations, ensuring accurate handling and timely completion of required tasks.
- Proven success performing administrative support tasks such as scanning, mailing, filing, and data entry, using structured workflows to maintain accurate records and support Section operations.
- Strong proficiency operating office equipment and managing general office functions, including correspondence preparation and information tracking that supports licensing, certification, enforcement, and training activities.
- Demonstrated experience providing customer service through telephone and in‑person inquiries, ensuring professional communication and responsive support to providers, DSS partners, and the general public.
The Posting Will Close At 11:59 P.M. The Night Before The End Date
This Position Is Funded In Part Through Federal Funds
This Position Is Eligible For A Hybrid Work Option
Physical Requirements:
- Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for
- Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
About the Division of Health Service Regulation (DHSR):
The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.
About the Adult Care Licensure Section:
The Adult Care Licensure Section licenses and regulates adult care homes and provides supervision, and consultation. The section also provides training and technical assistance to county departments of social services staff who regularly monitor the compliance status of the facilities in terms of rules and quality services. Training and other support services are provided to facility staff to enhance their ability to meet the needs of residents.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit the website for State Benefits.
Supplemental Contact Information:
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
- Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
- Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
- If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
- Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
- Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
- For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.
Veterans’ and National Guard Preference
- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
- Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
CONTACT INFORMATION
If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience
OR
An equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Tresha WalkerContact:
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