Product Definition Analyst
Amadeus · Nice
Job Title
The role is within the Channel Manager & Distribution organization and contributes to the development and operation of the next-generation cloud-native Channel Manager product.
Channel Manager connects tens of thousands of hotels with distribution channels worldwide and facilitates the exchange of Availability, Rate and Inventory (ARI) data and reservations between hotels and a broad ecosystem of Online Travel Agencies (OTAs), wholesalers, tour operators, channel managers, and metasearch partners.
This mission-critical platform requires high availability, scalability, and stability to support millions of transactions daily while enabling future growth.
The successful candidate will join the central Channel Management team, supporting test campaigns, coordinating with Research & Development (R&D), certification and implementation teams, driving issue resolution, and contributing to product improvement initiatives. The role combines technical expertise, operational coordination, stakeholder engagement, and continuous improvement activities.
Key Responsibilities
Test Maintenance and Operational Excellence
- Manage the timely investigation and resolution of test issues and customer inquiries.
- Monitor test environments and ensure appropriate alerting and stability measures are in place.
- Follow up on identified issues and drive preventive actions to reduce recurring problems.
- Act as a key liaison with Production Maintenance teams to support investigations and communications related to high-impact incidents.
- Contribute to operational efficiency through documentation, process improvements, and knowledge sharing.
Delivery and Prioritization Management
- Assess and arbitrate solution approaches based on priorities, timelines, and customer impact, including fixes, workarounds, redesigns, and long-term improvements.
- Work with program and product stakeholders to establish priorities that align with customer needs and delivery schedules.
- Provide recommendations on product enhancements and influence development prioritization decisions.
- Ensure alignment between business objectives, customer expectations, and technical delivery.
Collaboration and Stakeholder Engagement
- Facilitate collaboration across Development, Certification, Implementation, End-to-End Quality Assurance (QA), and other cross-functional teams.
- Participate in and lead customer-facing meetings when required.
- Support effective communication between technical and business stakeholders.
- Build strong working relationships across teams to improve coordination and delivery outcomes.
Technical and Functional Leadership
- Provide guidance and mentorship to engineers, developers, business analysts, and quality engineers.
- Promote best practices focused on delivering secure, scalable, high-performing, and reliable software solutions.
- Leverage understanding of software architecture and system integration concepts to support investigations and solution design.
- Contribute to the creation and maintenance of high-quality documentation for internal and external audiences.
Continuous Improvement and Organizational Contribution
- Contribute to organizational initiatives that promote best practices and employee engagement.
- Identify opportunities to improve collaboration, efficiency, and ways of working across teams.
- Support a culture of continuous learning, knowledge sharing, and operational excellence.
- Balance short-term operational priorities with long-term product and platform evolution.
Ideal Candidate
- Bachelor's degree or equivalent professional experience.
- Experience in Production Maintenance or Test Maintenance environments.
- Proven experience in software architecture, design, and complex enterprise systems.
- Hospitality industry experience is preferred.
- Knowledge of microservices, event-driven architectures, enterprise integrations, APIs, and REST services is beneficial.
- Strong analytical and troubleshooting capabilities with attention to detail.
- Ability to collaborate effectively with stakeholders at all organizational levels.
- Excellent communication, relationship-building, and stakeholder management skills.
- Proactive, curious, and adaptable with the ability to manage changing priorities.
- Collaborative leadership approach with a passion for mentoring and continuous improvement.
What we can offer you ?
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Be aware of recruitment scams
Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.