Senior UX Designer
Amadeus · London Heathrow
Job Title
Job Summary
Flight Management is a mission-critical airline operations solution that supports the preparation of every flight before departure. Our products enable airlines to optimize aircraft loading, calculate aircraft weight and balance, generate regulatory-compliant load sheets, manage operational changes, and ensure flights depart safely, efficiently, and on time.
As a UX Design Specialist, you will help shape the future of airline operations by designing intuitive, user-centered experiences for complex operational workflows. Working closely with Product Managers, Engineers, Flight Management experts, and airline customers, you will transform user needs and business objectives into impactful digital experiences across desktop, web, and mobile platforms.
You will also contribute to the evolution of AI-powered user experiences and leverage AI capabilities within the AI-Driven Development Lifecycle (AIDLC) to accelerate research, design, validation, and delivery.
Key Responsibilities
- Conduct user research, workshops, usability testing, and validation activities to understand user needs, workflows, and operational challenges.
- Design user journeys, information architecture, wireframes, prototypes, and high-fidelity experiences across desktop, web, and mobile platforms.
- Translate complex operational and business requirements into intuitive, accessible, and consistent user experiences that balance usability, efficiency, technical feasibility, and regulatory requirements.
- Partner with Product Managers, Engineers, domain experts, and airline customers throughout the product lifecycle to ensure solutions meet user, business, and operational needs.
- Design experiences that reduce cognitive load, minimize user errors, and support confident decision-making in mission-critical and safety-critical environments.
- Design AI-assisted experiences that improve decision-making, productivity, and operational efficiency.
- Contribute to Amadeus Design Systems, accessibility standards, UX patterns, and design best practices to promote consistency and scalability across products.
Qualifications
- Proven experience in UX Design, Product Design, Interaction Design, or a related field.
- Strong portfolio demonstrating user-centered design thinking from discovery through delivery.
- Solid understanding of interaction design, information architecture, usability principles, and user research methodologies.
- Experience conducting user interviews, workshops, usability testing, and validation sessions.
- Proficiency with modern design and prototyping tools; Figma experience is an advantage.
- Experience designing enterprise, B2B, SaaS, or other complex software solutions.
- Experience designing for desktop, web, and mobile platforms.
- Familiarity with Design Systems, reusable design patterns, and accessibility standards.
- Experience working within Agile, multidisciplinary product teams.
- Familiarity with AI-assisted design tools and AI-enabled user experiences. Figma make experience is an advantage.
- Strong communication, facilitation, and stakeholder management skills.
Nice to Have
- Experience in aviation, transportation, logistics, or other operational domains.
- Experience designing for regulated, mission-critical, or safety-critical environments.
- Knowledge of flight operations, aircraft weight and balance, load control, or operational planning.
- Experience designing data-rich, workflow-driven, or decision-support applications.
What We Offer
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. An incredible opportunity to help shape products that support safe, efficient, and reliable airline operations worldwide.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Application Requirements
Considering taking up this challenge? Please reach out to the hiring manager and submit resume, cover letter, and ideally portfolio demonstrating your design work and process.
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Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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