Functional Trainer - Airport IT Solutions
Amadeus · Lisbon
Job Title
Summary
The Functional Trainer supports the delivery of training services for Airport IT solutions to customers and internal stakeholders. The role focuses on building foundational product knowledge, developing training delivery capabilities, and progressively contributing to customer-facing activities under structured supervision.
Key Responsibilities
- Deliver and support training sessions (onsite and remote), including demos, exercises, and recaps;
- Engage professionally with customers, ensuring a high‑quality learning experience and addressing queries;
- Prepare training environments, materials, and logistics to ensure smooth session delivery;
- Apply and improve training content, providing feedback to enhance quality and consistency;
- Track participation, collect feedback, and maintain accurate reporting and documentation;
- Build expertise in Amadeus systems (AODB, FRMS, DDS, ASM, UAC) while progressing through certifications;
- Collaborate with internal teams and stakeholders, contributing to global projects with potential onsite exposure.
About the ideal candidate:
- Basic understanding of airport operations and related IT systems;
- Ability to quickly learn product functionalities and adapt to new environments;
- Familiarity with the airport industry and ITIL principles;
- Strong English communication skills (written and verbal);
- Team-oriented with a collaborative approach;
- Availability to travel internationally as required;
- Contribute to training satisfaction (CSAT) results;
- Progress through product certifications;
- Ensure high-quality preparation and support activities.
What we can offer you:
- 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, pension plan, travel, and healthcare insurance, as well as lunch allowance and other benefits.
- 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
- 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
- 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
- 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
- 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
#LI-EMEA
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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