Order Taker Cashier
Atlantis · BS
Position Summary: Provide exceptional in-suite dining service by assisting guests with room service orders and amenities, ensuring accurate order processing, timely dispatch, and a seamless guest experience in accordance with departmental standards.
Main Duties and Responsibilities
Process and manage in-suite dining orders accurately and efficiently.
Answer guest calls promptly and provide exceptional customer service.
Maintain knowledge of menu items, beverages, and hotel facilities.
Coordinate and dispatch orders according to service standards and delivery times.
Prepare checks, maintain order logs, and complete daily reports.
Communicate order updates and special requests to guests and team members.
Handle guest concerns professionally and escalate issues when necessary.
Conduct guest follow-up calls to ensure satisfaction and enhance the dining experience.
Reconcile payments, tips, and gratuities at the end of each shift.
Attend required training sessions, meetings, and daily line-ups.
Maintain a clean, organized work area and positive team environment.
Support the efficient operation of the restaurant and work flexible shifts as business needs require.
The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.
Why join Atlantis?
At Atlantis, you'll be part of a dynamic team dedicated to delivering world-class guest experiences while maintaining the highest standards of safety. If you thrive in an active environment, enjoy helping others, and are committed to excellence, we encourage you to apply.
Assists guests with room service orders, dispatches deliveries, and ensures timely, courteous service and guest satisfaction.