Assistant Business Solution Manager / Senior Digital Business Analyst
AXA · Hong Kong
Role Summary:
The Assistant Manager supports the continued development and operation of Quest, an agent-facing, AI-powered platform that helps financial consultants prepare for customer conversations using approved product information, market context, news insights and sales content.
Reporting to the Senior Manager and Product Owner, the role leads day-to-day business analysis and delivery across the prioritised Quest backlog. The incumbent translates user needs into implementable requirements, establishes quality expectations for AI-generated content, coordinates releases and uses product data to recommend improvements.
This is an individual-contributor role with no direct reports. It is positioned above a Business Analyst through its cross-feature delivery accountability, release recommendations and guidance to junior analysts. Product strategy, investment decisions and final roadmap accountability remain with the Product Owner and senior governance forums.
Responsibilities:
- Requirements: Translate agent and business needs into user journeys, process flows, functional requirements, Jira stories and acceptance criteria.
- AI-output quality: Define and evaluate standards for factual accuracy, source grounding, restricted topics, fallback responses and output consistency.
- Delivery coordination: Manage backlog execution across product, design, engineering, data and business teams, resolving dependencies and escalating material risks.
- Testing and release: Plan UAT and regression coverage, oversee defect prioritisation, consolidate testing evidence and make go/no-go recommendations.
- Product performance: Monitor adoption, feature usage, user feedback and release performance, turning findings into prioritised improvement proposals.
Qualifications:
- Bachelor’s degree in business, information systems, computer science, engineering or a related discipline.
- 6+ years’ experience in business analysis, digital product delivery or technology-enabled transformation.
- At least 2 years’ experience coordinating end-to-end delivery within an Agile team, from requirements definition through production release.
- Experience in insurance or another regulated financial-services environment, preferably involving agent, adviser, sales or distribution journeys.
- Professional fluency in spoken Cantonese & English, with written Chinese & English.
Behavioural Competencies:
- Curiosity & Adaptability: Curious to learn unfamiliar business, new technology and regulatory topics quickly and applies that knowledge to delivery.
- Judgement: Makes sound decisions under ambiguity and escalates matters at the appropriate time and level.
- Accountability: Follows decisions, defects and dependencies through to resolution rather than stopping at analysis or documentation.
- Collaborative influence: Builds effective relationships while constructively challenging unclear requirements, unsupported assumptions and delivery risks.
- Structured communication: Converts complex product, AI and control matters into concise recommendations with clear implications.
Preferred Technical / Working Knowledge:
- Practical knowledge of LLM-enabled products, including prompt requirements, retrieval-grounded generation, output evaluation and hallucination risk.
- Working proficiency in Jira for backlog management, requirements traceability and delivery documentation.
- Ability to translate user journeys into functional behaviour, user stories and testable acceptance criteria.
- Working knowledge of Power BI or comparable analytics tools for adoption funnels, feature usage, engagement and release monitoring.
- Familiarity with knowledge bases, document ingestion, APIs, test automation and enterprise release-management processes.
About AXA Hong Kong and Macau
AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.
As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.
We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.
AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.
Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.
Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).
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