CV2 ISSO Customer Support

BAE Systems · Hill · $61,278–$104,173 (stated in the posting)

Job Description

About BAE Systems
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation’s history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.

About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk System Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

Resolve technical problems in a help desk environment
Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
Resolve access requests for user accounts and other desktop support functions
Where possible, use automated tools and scripts to improve efficiency and accuracy
Provide technical assistance, training and system documentation for users to promote efficient operation of applications
Perform other duties as assigned

What's In It For You

Competitive wages
Medical
Dental
401k
Paid time off
Work/life balance
Career development
Tuition reimbursement
Mentorship opportunities
Rewards & recognition

Work Location
This position will primarily perform these activities in or around Hill AFB, UT.

Travel
<10%

Clearance Requirement
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.

Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date or must obtain such within 6 months of being hired.

US Citizenship Required
Pursuant to a government contract, this specific position requires US citizenship.

#asfs #sitcs

Required Education, Experience, & Skills Education and Experience Requirements

High School Diploma and 6+ years of relevant work experience, or
BS/BA Degree and 2+ years of relevant work experience, or
MS/MA Degree and 0 years of relevant experience
Experience resolving technical problems in a help desk environment
Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
Experience resolving access requests for user accounts and other desktop support functions
Experience using automated tools and scripts to improve efficiency and accuracy
Experience developing training and system documentation for users to promote efficient operation of applications

Clearance Requirement
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.

Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date.

US Citizenship Required
Pursuant to a government contract, this specific position requires US citizenship.Preferred Education, Experience, & Skills Preferred Education and Experience

Bachelor's degree in a technical field
Experience with Atlassian Jira and Confluence
Experience supporting a DoW customer
Experience in SharePoint
Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service

Pay Information
Full-Time Salary Range: $61278 - $104173

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.

Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

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