Group Customer Consultant
Blue Cross Blue Shield of Michigan · Detroit
Responsible for conducting comprehensive analysis and presenting to group customers on cost and use trends while providing data driven recommendations to manage health care spend among large employer groups.
- Deliver ongoing and need-focused reporting and consultation to inform executives and business partners on the state of the member experience to inform improvement strategies and tactics.
- Gather answers and/or send reporting follow up information as requested by group customer after each meeting.
- Manage group assignments which includes planning (both long term & short term), prep, and delivery of all strategic discussions with account management appropriate SMEs.
- Work closely with account management teams to understand groups' strategic priorities, triage group customer report requests and actively participate in strategic account planning sessions.
- Review previous ASDs and customer data to get an understanding of overall group customer trends and priorities including but not limited to spend drivers, completed strategic account plan etc.
- Keep abreast of changes in medical policy, market solutions roadmap, to identify opportunities that customers should be addressing and provide data driven recommendations to control costs.
- Maintain an active-user proficiency level of BCBSM's reporting capabilities within Whyzen and all associated modules including but not limited to, National Benchmarking and Social Determinants of Health.
EDUCATION AND/OR EXPERIENCE
- Bachelor's Degree in related field is required.
- A minimum of four (4) years’ experience in related consulting field.
- Strong analytical and presentation skills.
- Ability to analyze and interpret data to tell a story.
- Must demonstrate effective and efficient communication with the ability to present complex datasets in a manner which is easy to read, understand, and interpret the 'So-What?'
- Maintain a degree of Subject Matter Expertise as it relates to several aspects of BCBSM's business, including systems, reporting, account services, product offering, solution portfolio, benefit design options, and vendor relationships.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
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