Business Solutions Strategist
BH Management · Tempe
Who We Are
BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup
into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages
over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune
Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces
for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a
smarter way to live, invest, manage, and grow.
BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-
getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set
our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where
we’ve come and are ready to tackle what’s next. Come join us!
This position is based in Tempe, AZ. We're excited to consider talent beyond Arizona and we're welcoming candidates outside the area who are willing to relocate to Tempe within a mutually agreed-upon timeframe.
JOB SUMMARY
The Business Solutions Strategist (Business Title: Business Solutions Architect) reports to the SVP, Transformation and drives high-priority strategic and operational initiatives across Progress Residential's operating platform - from problem definition through implementation and measured results. This is an individual-contributor role on the Transformation team working directly with functional leaders across operations and with executive leadership: the work shapes how the company deploys AI, redesigns operating models, and scales its centralized platform across a national portfolio.
This is a strategy-through-execution role for someone who wants ownership of outcomes, not analysis handed off to others: structuring ambiguous problems, building the case for change, and then leading the cross-functional delivery that makes it real.
ESSENTIAL FUNCTIONS:
Strategy & Problem Structuring:
- Own discrete, high-priority transformation initiatives end to end - problem definition, analysis, recommendation, executive alignment, and delivery.
- Structure ambiguous operational and strategic problems into clear workplans, hypotheses, and analyses; build business cases with quantified impact.
- Lead solution design sessions with business and technology stakeholders - framing the problem, facilitating trade-off decisions, and converging on a recommended design.
- Develop executive-ready materials and recommendations for senior and executive leadership; communicate complex analysis simply.
AI & Operating-Model Transformation:
- Lead the design and rollout of AI-enabled workflows across operations - customer journeys, maintenance, revenue functions - in partnership with data science and platform teams.
- Map current-state processes and design future-state workflows - documenting how work actually gets done, identifying automation opportunities, and defining the target operating model: roles, workflow, decision rights, and performance measurement.
- Work closely with technology partners - internal platform and engineering teams and external vendors - to translate business requirements into implemented solutions and hold delivery to spec.
- Define success metrics for each initiative, establish baselines and controls, and report measured results - not activity.
Cross-Functional Delivery:
- Drive cross-functional implementation as the initiative owner - workplans, owners, dates, and escalation of blockers - working through operations, technology, data science, and market teams rather than direct reports.
- Drive adoption and change management with the field and functional teams; anticipate resistance and design for it.
- Partner day to day with functional leaders - customer operations, maintenance, revenue, supply chain - to shape initiatives, secure buy-in, and embed change in their organizations.
- Build trusted relationships with senior operators; influence without authority across the organization.
Qualifications:
- 3-6 years of experience, including 2+ years at a top-tier management consulting firm, in corporate strategy, or in a transformation or chief-of-staff role at a high-performing operator
- MBA or comparable analytical training required
- Demonstrated end-to-end ownership: strategy work that you then implemented, with measurable results you can speak to
- Strong analytical and financial modeling skills; ability to build a defensible business case and pressure-test it
- Experience with AI, automation, or data-driven transformation initiatives - as a leader or core team member
- Exceptional structured communication: executive presentations, concise writing, and the judgment to know what matters
- Disciplined program communication: maintains a regular reporting cadence with stakeholders and surfaces risks and blockers early rather than managing around them
- Comfort with ambiguity and pace; bias to ownership and outcomes over process
- Real estate, property management, or operations-intensive industry experience helpful but not required
BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.