Senior Property Compliance Specialist

BH Management · Tempe

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As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

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As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

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JOB SUMMARY

The Senior Property Compliance Specialist manages HOA compliance activities for an assigned portfolio of properties while serving as a subject matter expert and resource for the Property Compliance team. This role is responsible for complex compliance matters, lease approvals, violations, HOA relations, escalations, reporting, and operational support. The position works closely with internal departments, HOA boards, management companies, residents, vendors, and legal partners to ensure compliance with governing documents, regulatory requirements, and company standards.

ESSENTIAL FUNCTIONS

• Manage HOA compliance activities for an assigned portfolio of properties.
• Coordinate lease approvals, tenant registrations, move-in requirements, and lease renewals.
• Ensure compliance with HOA governing documents, including CC&Rs, bylaws, architectural guidelines, and community rules.
• Maintain accurate HOA records, governing documents, fees, and community requirements.
• Review HOA correspondence, notices, invoices, statements, ledgers, and legal documents; take appropriate action and ensure timely resolution.
• Investigate, track, and resolve HOA violations while minimizing fines, penalties, and legal risk.
• Serve as the primary point of contact for complex HOA issues, escalations, and resident concerns.
• Communicate and collaborate with residents, HOAs, management companies, municipalities, vendors, and internal departments to resolve compliance-related issues.
• Partner with Legal, Accounting, Operations, Resident Services, Renovations, and other teams to address compliance, enforcement, delinquency, and dispute-resolution matters.
• Assist residents with violation appeals and facilitate communication with HOA representatives.
• Attend HOA meetings, hearings, and community events as needed.
• Monitor compliance trends, maintain reporting, and ensure data accuracy across systems and records.
• Serve as a subject matter expert on HOA processes, governing documents, and compliance requirements.
• Provide coaching, training, onboarding support, and day-to-day guidance to team members.
• Support workload balancing and identify opportunities to improve efficiency, automation, and service levels.
• Support offshore and centralized support teams as needed.
• Identify compliance risks and proactively implement corrective actions.
• Perform other duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent required.
• 3+ years of experience in HOA management, property compliance, property management, real estate operations, or a related field.
• Experience handling complex compliance issues, escalations, and cross-functional projects.
• Proficiency with Microsoft Office applications.
• Experience with Salesforce, Yardi, or similar property management systems preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and relationship-management skills.
• Ability to exercise sound judgment and work independently.

• Advanced knowledge of HOA operations, governing documents, and compliance processes.
• Ability to influence and collaborate across multiple departments and stakeholders.
• Exceptional organization and attention to detail.
• Strong conflict-resolution and relationship-management skills.
• Ability to analyze trends and drive process improvements.

• Prolonged periods of sitting and computer use.
• Frequent communication via phone, video conferencing, and email.
• Ability to review detailed documents and work extensively on a computer.
• Ability to work in a fast-paced environment with changing priorities.
• Occasional travel to HOA meetings, hearings, and community events.

What you can expect from us:

• Competitive Compensation - Including performance-based bonuses that reward your contributions.

• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.

• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.

• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.

• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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