Veterinary Care Representative
Chewy · Richardson · $17.50/hr (stated in the posting)
Job Description:
Veterinary Care Representative (Remote)
Pay: $17.50/hour
Remote: Must reside in one of the following states -- Arizona, Florida, Texas
Chewy Veterinary Care is hiring full-time Veterinary Care Representatives to support pet parents and veterinary practices through compassionate, high-quality customer service. This role is primarily remote but requires living within a commutable distance to our local-area practices for occasional in-person support.
If you enjoy helping others, working with pets, and engaging in meaningful conversations, this could be the purr-fect opportunity!
What You’ll Do
Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors
Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments
Answer questions about services and assist with appointment-related needs
Conduct follow-ups and outreach for prior medical requests and authorizations
Research and resolve customer issues using active listening and problem-solving skills
Collaborate with teams and leaders using virtual tools (Zoom, Slack)
What You’ll Need
1–3+ years of small animal veterinary or related industry experience
Strong multitasking skills in a fast-paced, virtual call center environment
Comfort using multiple computer systems and navigating online resources
Flexibility to adjust schedule and work overtime as needed
Ability to maintain confidentiality and pass a background check
Remote & Technical Requirements
Dedicated, distraction-free workspace suitable for webcam use
Wired high-speed internet (30 Mbps download / 10 Mbps upload minimum)
Cell phone or tablet for two-factor authentication
Chewy provides all required equipment
Why Chewy
Inclusive, supportive culture where you belong
Opportunities for growth and development
Competitive pay, medical & dental insurance, 401(k), and more
Chance to make a real difference for pets and their families
Ready to Make a Difference?
If you're a customer care professional who loves helping pet parents and is looking for a meaningful career in pet health protection, we’d love to hear from you!
Apply today and help us provide peace of mind to pet families everywhere.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.