Business Management Lead - Commercial Banking (NAM) - SVP

Citigroup · New York City · $176,720–$265,080 (stated in the posting)

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North America is the largest market within Citi Commercial Bank, serving as a critical driver of client growth, revenue generation, and franchise connectivity across Citi. As the business continues to expand its coverage model, industry specialization, geographic footprint, and client penetration, the North America CCB franchise is entering its next phase of growth. This role sits at the center of that journey, partnering closely with senior leadership to shape strategy, drive execution, and provide the insights that inform key business decisions.

The NAM CCB Business Management SVP will partner closely with senior leadership to help shape and execute the strategic agenda for the North America Commercial Bank. The successful candidate will combine strong business acumen, financial and analytical expertise, and deep knowledge of the Commercial Bank to translate complex data, trends, and business dynamics into concise, actionable insights that support executive decision-making.

This position is critical to the continued success of the North America CCB franchise. We are seeking an individual who understands the Commercial Bank business model, is passionate about contributing to Citi's growth ambitions, thrives in a fast-paced environment, and can influence senior stakeholders through thoughtful analysis, clear communication, and strong execution. The role requires an individual who can move seamlessly between strategic planning, business management, financial analysis, and senior management engagement while maintaining a strong focus on execution and delivering results.

Responsibilities:

• Drive execution of key strategic initiatives for North America CCB to ensure delivery with high quality, accuracy and timeliness. This will include a combination of leading or supporting projects or initiatives, depending on their nature
• Support the NAM Business Execution led to articulate strategic priorities, support governance programs & track performance against strategic priorities 
• Own the strategic, administrative, operational, and process enhancements on key NAM CCB processes in partnership with internal other teams e.g. Global BE, Coverage, Loans, Resources, Strategy, Risk, Finance, etc. 
• Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed effectively
• Coordinate teams of cross-functional stakeholders and Industry heads in North America. Provide strategic direction and accountability across disparate teams to create excellent outcomes
• Independently lead project management of global key enabler workstreams (e.g. internal partnerships, target market framing, product gap analysis, data remediation, etc.).
• Provide materials and content for the North America Monthly and quarterly Business Reviews
• Analyze detailed performance metrics to understand business drivers, opportunities & threats. Monitor ongoing performance for the CCB industries and products
• Leverage global data sources to prepare ad hoc analysis on key strategic / operational and deliver actionable insights
• Lead/support the development of and production of materials for management presentations, town halls, All Hands presentation etc.
• Annual Plan Development – analysis of financial results and growth plans to develop granular plans at the industry and product level.  Partner closely with Finance, Industry teams and the Global office the ensure plans support management expectations.
• Manage cross-functional projects impacting the business - IB-CCB joint priorities, CB-Exits, Geographical Headcount planning (e.g. client and HC maps)
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

The Successful Candidate Will

• Demonstrate strong knowledge of Commercial Banking and Citi's growth priorities.
• Have a genuine passion for the North America CCB growth journey.
• Simplify complex analyses into crisp and actionable recommendations for senior management.
• Combine strategic thinking with strong execution and attention to detail.
• Build trusted partnerships across multiple businesses and functions.
• Influence outcomes in a complex stakeholder environment.
• Be comfortable working directly with senior leaders and presenting recommendations.
• Exhibit intellectual curiosity and proactively identify opportunities to improve business performance.
• Thrive in a fast-paced, high-growth, and highly visible environment.
• Balance strategic thinking with a hands-on approach to problem solving and execution.
• Proven ability to work in high-pressure environments
• Ability to size and prioritize large-scale initiatives.
• 7-10 years of experience in a financial services role

Qualifications:

• Strong finance background and CCB Business knowledge
• Experience in regional and complex settings with multiple stakeholders.
• Proven ability to work in high-pressure environments
• Problem solving capabilities; ability to take a complex problem and organize it in discrete pieces for solution.
• Ability to size and prioritize large-scale initiatives.

Education:

• Bachelor’s Degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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