SQPE Specialist I

Cleveland Clinic · Indian River

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Join our team at Cleveland Clinic Indian River Hospital and experience world-class healthcare at its best. Indian River Hospital is in sunny Florida’s Treasure Coast where it is committed to providing optimal family-centric and community-focused care. At Indian River Hospital, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.   

As an SQPE Specialist I, you will direct safety, quality and patient experience work within an assigned scope of responsibility. You will coordinate and implement improvement initiatives using the Cleveland Clinic Improvement Model and partner with clinical leadership to set objectives and key results. By coordinating with cross functional stakeholders, you will help to ensure compliance with all standards and favorable performance on safety, quality, utilization and experience metrics. A caregiver in this role should model Cleveland Clinic Core Values and behavioral standards. This role will help you gain exposure to a wide variety of tasks and help you to grow into other roles such as a SQPE Specialist II. 

A caregiver in this position works Monday-Friday from 8:00AM – 4:30PM. 

A caregiver who excels in this role will:  

• Manage performance improvement regarding SQPE with all departments providing patient care. 

• Act as an accountable partner for all clinical areas within their areas of responsibility. 

• Understand and implement elements of performance as outlined by regulations, bylaws and rules and regulations established by the medical staff.  

• Act as the primary resource for staff to facilitate overall operations of programs. 

• Develop meaningful quality assurance and improvement activities with clinical and operations leadership to establish when a deviation in standard practice has occurred. 

• Analyze performance data and participate in improvement strategy development. 

• Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care. 

• Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation and focused professional practice evaluation. 

• Develop and assure processes to monitor performance and identify where intervention is needed. 

• Incorporate regulatory and accreditation standards into improvement activities around SQPE. 

• Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan and others as required by governance. 

• Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations. 

• Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects. 

• Facilitate dashboard reviews, data analysis and decision-making from data.  

• Identify and address root causes to lead to sustainable improvement. 

• Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model. 

• Manage improvement projects to the desired key result. 

• Manage stakeholder relationships, project risks and project changes. 

• Lead projects and facilitate multidisciplinary teams leveraging advanced continuous improvement and project management tools. 

• Research and apply best practices within and outside the organization. 

• Manage change to ensure the adoption and sustainment of quality improvement. 

• Build relationships with project teams, stakeholders and senior sponsors. 

• Coach smaller improvement teams to success with their quality improvement projects at the local level. 

• Participate in committees and meetings necessary to drive performance in the assigned scope of the role. 

• Report on medical errors and near misses, as well as corrective actions taken. 

• Oversee the management and use of medical error information. 

• Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE.  

• Apply common cause analysis identification to safety events. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s Degree in Nursing, Healthcare Administration, Business, Engineering or a related field 

• In lieu of Bachelor’s Degree, five years of related experience with SQPE and performance improvement programs or related healthcare experience  

• One year of related experience with Safety, Quality, Patient Experience, Accreditation, Risk, Clinical or Continuous Improvement 

• Understanding of patient safety best practices, joint commission standards and conditions of participation 

• Familiarity with basic statistical analysis, CI (Continuous Improvement) tools and change management techniques 

Preferred qualifications for the ideal future caregiver include:  

• Master’s Degree 

• Registered Nurse (RN) 

• Experience in working with Joint Commission, HFAP, CMS (Centers for Medicare and Medicaid) surveys process preferably in a leadership/coordination role 

• Clinical experience 

• Certified Patient Safety Professional (CPPS) or Certified Professional in Healthcare Quality (CPHQ)  

• Other preferred certifications: Healthcare Accreditation Certification Program (HCAP), Certified Joint Commission Professional (CJCP), Process Improvement Certification, Certification in Infection Control (CIC) or Certified Patient Experience Professional (CPXP) 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.

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