Director I Safety Quality Patient Experience

Cleveland Clinic · South Pointe

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At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will provide stellar patient care, work with state-of-the-art technology and build a rewarding career with one of the most respected healthcare organizations in the world.  

Ready to shape quality and patient safety at the hospital level? Join a leadership team where quality is not just a department, but a fundamental part of how care is delivered. As Director of Safety, Quality and Patient Experience (SQPE), you will partner with executive, physician, nursing, and operational leaders to improve clinical outcomes, strengthen patient safety, enhance the patient experience, and foster a culture of continuous improvement at South Pointe Hospital.

In this role, you will direct SQPE operations, serve as a member of the local leadership team, and address the hospital’s unique challenges while modeling Cleveland Clinic Core Values and behavioral standards. You will ensure compliance with reporting, accreditation, and governance requirements; advance safe, timely, effective, efficient, equitable, and patient-centered (STEEEP) care; lead hospital SQPE departments to ensure consistent application of assurance and improvement processes; and collaborate with subject matter experts in nursing quality, accreditation, environmental health and safety (EHS), and other areas to promote consistent practices and deliver exceptional care.

A caregiver in this role works Monday through Friday from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Collaborate with leadership and support teams to develop, and maintain an integrated Quality Plan to achieve quality, safety, and patient experience goals. 
• Act as an accountable partner for all clinical areas within their areas of responsibility 
• Communicate priorities to stakeholders at all levels and drive performance on hospital OKRs related to safety, quality, and patient experience. 
• Support the medical staff peer review and committees for quality improvement.
• Ensure ongoing professional practice evaluations and focused evaluations are conducted thoroughly and justly. 
• Drive continuous improvement activity around quality, safety, and patient experience priorities and coordinate improvement projects. 
• Ensure continuous patient and survey readiness for the hospital and all associated outpatient locations. 
• Act as the local leader with the infection prevention department to reduce infections. 
• Measure and analyze data reflecting processes and outcomes prioritized by Hospital and the Clinical Transformation Leadership Team.
• Act as the local expert in safety and quality performance for the Hospital. 
• Facilitate dashboard reviews, data analysis and decision-making from data.
• Identify and address root causes to lead to sustainable improvement. 
• Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model.
• Coach others to improve organizational capacity for improvement. 
• Manage the budget for the local quality department as a steward for limited resources. 
• Support enterprise improvement projects as necessary. 
• Develop relationships with skilled nursing facilities, home care agencies, and other groups that support the patients served by the hospital. 
• Present to the governing body on quality performance and goals. 
• Ensure productivity, performance, and engagement of local clinical transformation team members regardless of reporting relationships. 
• Other duties as assigned. 

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s degree in nursing, Healthcare Administration, Business, Engineering, or related field
• Certified Professional in Healthcare Quality (CPHQ) required within one year of hire
• Seven years of process improvement or quality management experience
• Progressive quality and performance improvement research, leadership, supervision, or project team management experience
• Ability to manage SQPE at a multiple campus hospital under a single Medicare Provider number or a Large Specialized Medical Center

Preferred qualifications for the ideal future caregiver include:  

• Master's Degree
• Certified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP), Process Improvement Certification: Lean, Six Sigma, etc., Certified in Infection Control (CIC) or Certified Patient Experience Professional (CPXP) 
• Healthcare experience
• Registered Nurse (RN) with progressive leadership experience in hospital quality, patient safety, and performance improvement
• Demonstrated success leading measurable quality improvement, with strong physician partnership, data-driven problem solving, and the ability to influence multidisciplinary teams and senior leaders

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.

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