Engine Field Service Technician - Level III

Cummins · Chandigarh

Job Summary

Provides technical expertise and serves as a primary customer support contact for diagnosing, troubleshooting, and executing complex repairs and maintenance of engine products at customer sites. Applies advanced diagnostic skills, specialized tools, service procedures, and product knowledge to ensure timely and effective resolution of customer issues while maintaining high standards of safety, quality, and customer service.

Key Responsibilities

Establishes and maintains productive customer relationships, ensuring prompt, professional, and efficient attention to customer needs.
Diagnoses and completes complex repairs on engine products at customer sites using specialized tools, diagnostic equipment, service publications, and documented procedures.
Performs preventive maintenance activities on engines and related components in accordance with documented schedules, standards, and service requirements.
Troubleshoots mechanical, electrical, electronic, fuel, cooling, exhaust, aftertreatment, driveline, controls, and sensor-related systems to identify root causes and resolve product issues.
Uses electronic service tools, software, and diagnostic equipment to interpret fault information, identify failed components, and determine appropriate repair actions.
Validates completed repairs by confirming that the original customer concern has been resolved and the product is operating as expected.
Escalates unresolved or complex technical issues to product specialists, technical experts, or supervisors, providing complete troubleshooting details and relevant technical information.
Provides technical guidance, coaching, and knowledge transfer to technicians and apprentices; may provide work direction and review repair plans, parts lists, and related technical requirements.
Completes accurate service documentation, including service worksheets, timesheets, warranty claims, quality documents, customer/equipment information, and technical records through applicable systems or forms.
Identifies additional service and sales opportunities based on customer requirements and product/service needs.
Completes required technical and functional training in line with business and skill requirements and actively develops technical capabilities.
Maintains service vehicles, tools, equipment, and work areas in a clean, safe, and operational condition.
Ensures compliance with all applicable Health, Safety & Environmental policies, procedures, standards, and legislation.
Reports safety concerns, incidents, and other HSE issues to site management and the appropriate supervisor.
Supports continuous improvement by sharing technical knowledge, field insights, and opportunities to improve service processes and customer experience.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law. A customer-focused individual contributor who demonstrates proficiency in completing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine products at the company's site with minimal supervision. They may provide some technical guidance to less experienced technicians.

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