Engineer Service Delivery Network
du · Dubai
Key Accountabilities
- Provide the needed-on time support and troubleshooting for all issues happens in all domains, since connectivity provided through IP.
- Do the needful escalation and involve vendors on time affecting manner in case of need, and ensuring adequate follow up and problem resolution within contracted SLAs.
- Performing periodic analysis of performance reports and observations to proactively prevent issues from occurring
- Overall responsibility that periodic reviews of devices configuration to remove any wrong or unneeded configuration are done
- Meeting with service owners as customers to understand their problems and giving proper response for their queries.
- Handling daily Trouble Tickets as per du operation policies and scope of work.
- Oversee the provisioning of periodic and ad-hoc reports to planning team to help in the capacity planning and future upgrades of service delivery platforms and Data-Centers network.
- Providing the needed update for RFO – Reason for outage (if any)/following up all recommendation to avoid re-occurrence of similar faults till it take place.
- Assisting different planning teams/Acceptance Team in all Network Nodes Integrations, propose/attend ATP to assure redundancy, symmetry and best ways of integration are used.
- Maintains an up-to-date documentation/diagrams of the existing devices/solutions to help in troubleshooting issues and share them with other technical teams if required
- Work closely with planning team(s) on capacity planning, upgrades, and design issues related to existing solutions
- Perform periodic health checks, preventive maintenance service delivery platforms and Data Centers network to identify potential problems or loopholes, and testing the redundancy.
- Ensure that all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies wherever applicable.
- Implement patches and updates of the service delivery platforms and Data-Centers network devices to resolve any existing/potential bugs or performance issues.
- Review all the documentation presented by either vendors or Network Development for any new network elements or technologies introduced into the network.
- Ensure consistency of network configuration and configuration database
- Prioritize & ensure the execution of performance, preventive maintenance related issues as the owner of the platform
- Coordinate with acceptance for all the changes in the network and ensure that the knowledge base is updated.
- Ensure monitoring and analysis of vendor performance as well as managing the vendor relationship together with the Vendor Management Organization
- Develop technical reports and documentation
- Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels.
- Support all efforts for releasing DR run-books in order to allow for successful service restoration in case of crisis.
- Review, approve, prepare MOP and implement connectivity CRs for different du business needs
Qualifications:
- Minimum Bachelor degree in Computer, Electronic and Electrical, network Engineering or IT (any telecom equivalent)
- Cisco Certified Network Professional – CCNP (CCIE Preferred) or other industry certification in DC domain
Experience:
- Minimum 10 years of experience in Service Delivery Network (DC) for telecommunication industry
- Deep Knowledge of all Routing/switching Layer 3 and Layer 2 protocols, and high-level layers’ protocols as per OSI and TCP/IP stacks.
- Should have experience on Cisco ACI, ASR, LB (Citrix & F5), Packet Flow Switches (PFS) and TAPs
- Should have experience on legacy platforms – N7K, N5K, 7600, 6500, 3750, 2960 routers and switches
- Should have knowledge on Juniper, Cisco, Huawei, Fortinet firewalls
Skills
- Problem Solving and Decision Making
- Team Work and Cooperation
- Good communication skills
- Initiative and Commitment to Achieve
- Excellent understanding of security infrastructure components and building highly available computing environment
- Good understanding of served and systems need to be secured like, BSS/OSS solution, mobile and fixed known services.
- Detailed knowledge of security solutions operation techniques
- Must have exceptional customer focus – internally and externally.
- Able to handle multiple complex problems in a highly stressful environment.
Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow
What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.