Engineer Mobile Txm
du · Dubai
Key Accountabilities
- Network / Service Surveillance and Team Handling during the Shift.
- Reporting Critical and Major issue to Management as per the process.
- Timely escalation of critical network issues to service partners, stakeholders, and management team as per company escalation matrix
- Management Notification & Escalation as per the company escalation matrix.
- Perform Traffic re-engineering, links capacity upgrade and nodes version upgrade to handle KPI degradationcomplains due to limitation over wireless network.
- Management Notification & Escalation as per the escalation matrix.
- Initiate & Manage performance and acceptance requests.
- Excellent understanding of wireless broadband technologies and related technologies.
- Minimum 5 years of experience Wireless network in Telecom/Communication industry.
- Troubleshoot, diagnose, and rectify all wireless network related issues and other related impairments escalated from other departments.
Qualifications:
- Bachelor’s Degree in Telecommunication Engineering
Experience:
- 5+ years of experience in NOC operations
- Must be able to work effectively in a 24 x 7 x 365 environment
- Proven expertise in network troubleshooting and incident resolution.
- Experienced in using monitoring tools such as Huawei NCE, NFMP, PRTG, and Cisco Prime, Ericsson ENM, Huawei U2020, Nokia NetAct …etc
- Strong expertise in programming and automation, with hands-on experience in Python, Power BI, and SQL for data management and analysis.
- Skilled in developing automated workflows and dashboards to improve operational efficiency.
- Technical/Process leader for the Operation and Maintenance of the Mobile and Wireless Networks.
- Excellent knowledge for Radio Access Network including NSN/Huawei/Ericsson 2G/3G/4G/5G; Cisco Wi-Fi, RTN Transmission and AAA.
Skills
- Strong knowledge and hands-on experience with wireless products from Huawei, Nokia…etc
- Strong understanding and experience with Cisco wireless access points, both indoor and outdoor.
- Proficient in Microsoft Office, with advanced skills in Excel automation and VBA scripting.
- Continuously learning and adapting to emerging technologies in automation, AI, and data science.
- Handle and manage Network Incidents within SLA.
Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow
What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.