Technical Solutions Manager
DHL · Singapore
DHL Express - a company that connects people!
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Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today!
Role Purpose:
This role operates at the tactical-to-strategic level, delivering solutions aligned with established enterprise standards while contributing to the evolution of customs clearance processes, products, and platforms.
You will translate complex customs and regulatory requirements into practical, technology-driven solutions in collaboration with Enterprise Architecture, ensuring alignment with global trade compliance, data integrity, security, and architectural standards.
Location: Singapore or Cyberjaya, Malaysia
How will you contribute to the success of DHL?
The responsibilities of a Technical Solutions Manager may vary depending on the product, platform, or domain. Typical responsibilities include:
- Lead POCs, POVs, and prototyping activities to validate business value and target solution designs.
- Define and document high-level solution architecture and design principles, enabling solution architects to progress detailed designs.
- Develop and understand messaging specifications for REST/JSON services, cloud platforms (Azure, GCP), containers, APIs, and SDKs.
- Work closely with the Head of Domain and Enterprise Architecture teams to translate strategic vision into scalable technology solutions and roadmaps.
- Build knowledge of emerging technologies and collaborate with strategic partners to co-create capabilities that support business objectives.
- Manage and drive multiple technology initiatives, products, platforms, and projects within the domain.
- Analyze complex business requirements and design solutions that align with agreed architectural standards and business needs.
- Support quality assurance, configuration, testing, training, documentation, implementation, and integration activities required for successful solution delivery.
- Provide technical leadership and expertise for specific technologies, products, or platforms, including oversight of their build and run activities.
- Balance strategic objectives with immediate business priorities to achieve desired outcomes.
Do you have what it takes?
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 10+ years of experience in a technical role or a customer-facing technical position.
- Ability to work autonomously and independently.
- Deep technical expertise and the ability to provide guidance on the application of relevant technologies.
- Proven experience in IT solution development, data analysis, systems design, systems integration, and solution implementation, with a strong track record of delivering complex IT solutions.
- Solid understanding of business processes and the metrics that support them.
- A results-oriented mindset, with the ability to navigate organizational complexity, work effectively in a matrix environment, and adopt proven best practices rather than reinventing solutions.
- Strong judgment and decision-making skills, with the ability to evaluate risks and priorities using sound technical and business knowledge.
- Excellent written and verbal communication skills, with the ability to engage both technical and non-technical senior stakeholders.
- Ability to build strong partnerships and manage relationships with suppliers and channel partners.
- Energetic, enthusiastic, and collaborative, with a participative leadership style.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.