Senior Process Manager
eClerx · Mumbai
IB Operations- Senior Process Manager- Responsibilities
- Take leadership role independently managing back office operations
- Client Management – establish self as a valued partner and work closely to achieve goals defined
- Independently handle all client escalations and lead mitigation steps to prevent future escalations
- Manage team of 50 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams
- Lead various quality initiatives across processes managed
- Responsible for Business continuity, transformation and various audits
Minimum Qualifications-
- Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
- 9 to 13 years of experience of Investment Banking Operations (Sec Lending)
- Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope.
- Knowledge of / prior experience with offshoring processes and methodologies highly preferred.
- Proven track record of managing complex Operations.
- Ability to meet client expectations with respect to SLAs, KPI and KRIs.
- Delivery of productivity gains and identify and implement process improvements.
- Possess strategic perspective, business acumen, action orientation and drive for results.
- Ability to present and lead client meetings with senior internal and external stakeholders.
- Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently.
- Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables.
- Should be good with logical and quantitative abilities.